Portland Community College | Portland, Oregon Portland Community College

This content was published: September 18, 2020. Phone numbers, email addresses, and other information may have changed.

COVID-19 Resources for Faculty

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In this time of frequent change and uncertainty, the Online Learning department has heard a variety of questions from faculty about how to best support their students beyond what is listed on the COVID-19 webpage for credit students. To assist, we have assembled this list of frequently asked questions and resources that faculty can direct students to for support.

What campus resources are currently available to students?

  • Virtual Help – In MyPCC, the Help tab is now Virtual Help. Students can use this tab to reach out to a variety of student services via phone, email, online form, or Zoom.
  • Counseling ServicesCounseling is providing virtual support via individual sessions, group counseling, and workshops.
  • Tutoring  – Each campus-based Student Learning Center has shifted to provide virtual tutoring. All students are also welcome to use the eTutoring platform.
  • Accessible Ed & Disability Resources – Counselors in Accessible Ed & Disability Resources continue to support students over the phone and through video chat, and are working to adjust accommodations for students that may have different needs for remote classes than in-person classes.

What resources are available for students who need technological assistance?A cartoon panther with a backpack and PCC baseball cap next to a blue flag that says "Start"

  • Student Guide  – PCC developed a student guide to help students who are Adjusting to Remote Learning.
  • Virtual Backpack – Although students are not required to complete the Start Guide for Online Learners for remote courses, the content will help prepare students for success in the new online environment.
  • Technology Support – Students should contact the Student Help Desk for assistance with D2L Brightspace, Zoom, or Google Apps.
  • Resource Center – All enrolled students get added to the Online Student Resource Center in D2L Brightspace. The OSRC includes discussion forums for students to use for connecting with their peers and seeking support from our staff, as well as D2L tutorials and practice activities.
  • Technology Access – Students can review options for internet service providers on the COVID-19 Resources page. If a student does not have access to wi-fi or a computer at home, they can also complete the Student Technology Needs form to request assistance from PCC.
  • Online Training – Free computer basics training is available from the Goodwill Community Foundation.

What community resources and funding assistance are available for students?

  • Emergency Funds – Thanks to regularly available funding and a generous allocation of funds from the PCC Foundation, students can apply for emergency funding through PCC.
  • Community Resources – A list of community resources is available on the COVID-19 webpage.
  • Food Assistance – Students who meet the income qualification should apply for SNAP benefits to help them access food. Some students who receive SNAP benefits may also qualify for the STEP program, which can provide assistance for tuition/fees, books, and tools for school.

Who should I inform if I am concerned about a student?

What can students do to get ready for the year?

  • Guide to First Term – The Panther Tracks: Guide to Your First Term has great content, including lists of how students can set themselves up for success heading into the first week, at midterm, and at the end of the term.
  • Academic Advising – Encourage students to make an appointment with an Academic Advisor to discuss course plans for future terms and how they fit within their larger career and academic goals. Students can request assistance by filling out the online request form.
  • Tutoring – It’s never too early for students to seek tutoring! Students can still take advantage of virtual tutoring from our campus tutors or eTutoring.

Want to share these resources with your department/division? Download a PDF of this post that also includes information about the student services available through Online Learning!

About Morgan Freking

I am the Online Student Services Coordinator in the Online Learning department at Portland Community College. In this role, I support students who are studying fully online on their way to achieving their academic goals. I enjoy working on ... more »