Student Help Desk

Sylvania ST 2 | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 | shd@pcc.edu

The Student Help Desk provides computer software and online service support primarily for PCC online students. Instructors who need help with their online classes should contact the Faculty Help Desk or work with an Instructional Support specialist.

Support

We support a wide range of software including:

Additional technology

Links to additional resources for your convenience:

Contact us

Email: shd@pcc.edu

Phone: 971-722-8222, or 1-866-922-1010 ext. 8222

After hours: 1-877-325-7778 (specifically for D2L support)

Launch live chat supportChat:

Hours

  • Monday to Friday: 8am to 6pm
  • Saturday and Sunday: 11am to 8pm

Alternate Hours:

  • December 20th-21st: 8am to 5pm
  • December 22nd – 23rd: 11am to 5pm
  • December 24th – 26th: Closed
  • December 31st: 8am to 5pm
  • January 1st: Closed

Assistance with common issues

Problems with D2L Brightspace

If you are having difficulty logging into D2L Brightspace from MyPCC, try the direct portal: https://online.pcc.edu.

For additional information see the D2L Brightspace page.

Accessing a Zoom Meeting Room

For information on how to access a Zoom Meeting Room that your instructor has created see the Zoom Student Participant Guide.

The Student Web Server

Your instructor is the primary contact for support with the SWS. You can additionally check the SWS support page as well.

MyPCC account

If you are unable to recover your MyPCC password, you will need to call the Password Reset team at 971-722-4400 (Option 1).

Password Reset hours:

  • 971-722-4400 (Option 1)
  • Monday thru Saturday: 8am to 8pm
  • Sunday: 11am to 8pm
Class assignments

Please contact the instructor for the course you are taking.

Not sure how to contact them? Most instructors are listed in the staff directory.