Portland Community College | Portland, Oregon Portland Community College

Student Help Desk

Sylvania ST 2 | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 | shd@pcc.edu

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The Student Help Desk provides computer software and online service support for students. Instructors should contact the Faculty Help Desk or work with an Instructional Technology Specialist.

We help with

We provide support for a wide range of technology listed below.

SHD support

Each link connects to the SHD page for the listed item. You can find answers to questions frequently asked by PCC students on these pages.

Software support

Software vendors also have support pages.

Other resources

Here we collect helpful information about additional technology resources that we do not support officially:

Assistance with common issues

Problems with D2L Brightspace

If you are having difficulty logging into D2L Brightspace from MyPCC, try the direct portal: https://online.pcc.edu.

For additional information see the D2L Brightspace page.

Accessing a Zoom Meeting Room

For information on how to access a Zoom Meeting Room that your instructor has created see the Zoom Student Participant Guide.

Connecting to the Student Web Server

The Secure FTP page goes over the steps on how to connect to the SWS via the Filezilla application.

If you are having troubles connecting to the SWS then contact the Student Help Desk and be sure to inform your instructor so that they are aware of the issue.

Cannot access MyPCC

If you are unable login or recover your MyPCC username / password you will need to call the IT Service Desk at:

  • 971-722-4400, option 1
Connecting to PCC-WiFi

If you are unable to connect to the PCC-WiFi access point, be sure you meet the following requirements:

  • You must be currently enrolled in at least one course for the term that is in session
    • Being on the wait list for a course does not count
  • Access is granted 24 hours after registration
  • The term you are enrolled in must have started

View the On Campus WiFi (PCC-WiFi and PCCGuest) page for further troubleshooting steps and connection information from the IT Service Desk.

Help with class assignments

Contact your instructor if you have questions about an assignment. You can find your instructor’s contact info in the staff directory or the syllabus.

If you need assistance completing an assignment, Check out the Tutoring services.

SHD Contact information

Email: shd@pcc.edu

Phone: 971-722-8222, or 1-866-922-1010 ext. 8222

After hours: 1-877-325-7778 (specifically for D2L Brightspace support)

Chat: Launch live chat support

Current Hours:

  • Monday to Wed: 8am to 7pm
  • Thursday 8am to 6pm
  • Friday: 8am to 5pm
  • Saturday: 10am to 7pm
  • Sunday: 10am to 7pm

Alternate Hours and Closures:

  • Closed Wednesdays: 11:00am to 11:30am (staff meeting)  
  • Monday February 20th Open late at 10 AM. 

Online status