The Student Help Desk provides computer software and online service support primarily for PCC online students. Instructors who need help with their online classes should contact the Faculty Help Desk or work with an Instructional Support specialist.
We support a wide range of software including:
- D2L Brightspace
- Google Apps
- Start Guide for Online Learning
- Student Web Server
- Web Browsers
- Wireless Network Access
- Zoom web conferencing
Links to additional resources for your convenience:
Phone: 971-722-8222, or 1-866-922-1010 ext. 8222
After hours: 1-877-325-7778 (specifically for D2L support)
- Monday to Friday: 8am to 6pm
- Saturday and Sunday: 11am to 8pm
- December 20th-21st: 8am to 5pm
- December 22nd – 23rd: 11am to 5pm
- December 24th – 26th: Closed
- December 31st: 8am to 5pm
- January 1st: Closed
Assistance with common issues
Problems with D2L Brightspace
If you are having difficulty logging into D2L Brightspace from MyPCC, try the direct portal: https://online.pcc.edu.
For additional information see the D2L Brightspace page.
Accessing a Zoom Meeting Room
For information on how to access a Zoom Meeting Room that your instructor has created see the Zoom Student Participant Guide.
The Student Web Server
Your instructor is the primary contact for support with the SWS. You can additionally check the SWS support page as well.
If you are unable to recover your MyPCC password, you will need to call the Password Reset team at 971-722-4400 (Option 1).
Password Reset hours:
- 971-722-4400 (Option 1)
- Monday thru Saturday: 8am to 8pm
- Sunday: 11am to 8pm
Please contact the instructor for the course you are taking.
Not sure how to contact them? Most instructors are listed in the staff directory.