Portland Community College | Portland, Oregon Portland Community College


Our mission

CARE stands for Coordinate, Assess, Respond and Educate. In alignment with PCC’s goals, the goal of this work is to: improve overall retention and completion rates; reduce opportunity gaps; and shorten the student’s time to completion.

How to report

Ready to report?

See how to report incidents.

If you are unsure of what to do, feel free to call any of the Student Conduct and Retention Coordinators.  We work as a team to proactively respond to reports. During this consultation, we will explore the information you are able to provide and will discuss potential options.

Reporting situations early will provide more opportunities to address and support both the reporter and the student.

The CARE process

The CARE process exists to support students as they face a variety of barriers to their success and well-being by collaborating with the reporter and through partnerships. This could include connecting students to the appropriate department, institutional process, identify college and/or community resources for assistance. The college has four CARE Teams that may be used in the Care process.

The college has four small CARE Teams that may be convened in the CARE process for situations that call for a heightened level of coordination and response. The core membership of these teams consist of: Student Conduct and Retention Coordinator (chair), Dean of Student Development, Associate Dean of Student Development, Counseling, Public Safety, Disability Services, and Instructional leadership. There may be times where additional campus and district officials might be involved. These teams meet weekly and the information shared within this group is considered private. The purpose of sharing CARE reports is to determine how best to coordinate appropriate support to the student. Additional information may be made available by CARE team members’ respective offices.

CARE team members are trained in using the NaBITA (National Behavioral Intervention Team Association) tools. For more information, please visit nabita.org.

More information

Contact info

If you have questions or would like to talk through a situation, please contact us! Student Conduct and Retention Coordinators are here to help. Feel free to reach out to any of our Student Conduct & Retention Coordinators by email: conductandcare@pcc.edu.

Rock Creek

Charisse Loughery
RC Campus – Bldg 9, 115D


Christina Shafer
SE Campus – AB 208B


AJ Wilkinson
CA Campus – SSB 122


SY Campus – CC 209A