Portland Community College | Portland, Oregon Portland Community College

CARE for faculty and staff



Conversation and email starters

We encourage you to address your concerns with the student in question prior to submitting a CARE report. We are, however, aware this is not always possible or your preference. By speaking directly with the student about your concerns it lets the student know that you care about the student’s success and resources are available. Talking with the student about submitting a CARE report also:

  • Engages the student in their own process. Student is more likely to engage with an outreach (if appropriate).
  • Connects the student with college professionals who can help provide options and/or resources moving forward.

The following text may assist you in this effort.

Email correspondence

(PCC uses pcc.edu accounts as official college communication)

You are welcome to use this wording when responding to a student and edit it in a way that sounds authentic to you as an individual.

Thank you for sharing this sensitive information with me. It sounds like you are going through a difficult experience. I want to do what I can to make sure PCC supports you so I have asked someone in the Dean of Student Development office to reach out to you.  You can expect someone to contact you soon. Please let me know if you have any questions or concerns.

Note: If using the above language, please remember to submit a report if you have not done so yet.

Questions to consider before submitting a CARE Report

These questions are meant to serve as guidelines for referring a student to CARE.

Please note that CARE operates during normal business hours, and does not provide immediate crisis response. If you have a concern about a student that you believe requires immediate attention, please contact Public Safety at 971-722-4902 or in an emergency Public Safety can be reached at 971-722-4444.

Listed below are some of the possible signs of distress that would warrant a CARE Report

  • Change in behavior and/or appearance: Have you noticed a change in the student’s behavior? (e.g. the student was attending class regularly and has stopped showing up, the student is looking more and more disheveled and “out of it”, the student’s academic performance is declining).
  • Well-being concern: Is the student presenting to you in a way that has you concerned for their well-being? (e.g. the student is making poor choices, you have received a concerning email from the student, the student doesn’t seem to have many social connections, the student presents as angry or confrontational). Is the student experiencing multiple levels of distress? (e.g. poor academic performance and looking disheveled, student stops attending class and responding to your attempts to reach out, you have reason to believe the student may be experiencing hardships outside of what you are physically seeing or hearing).
  • Resource connection: Does the student need support from multiple campus resources? Determine whether your office is able to handle this student’s concern or if the concern should be addressed by connecting the student with more than one other office on campus.
  • Missing multiple classes and assignments: Is the student choosing not to go to class even though there is a penalty for missing? Are they falling behind in multiple classes or in multiple assignments? Are they missing class because of other, less important, activities (e.g., sleeping, playing video games, watching TV, etc.)?

If you are still uncertain about whether to submit a CARE report, you may contact a Student Conduct & Retention Coordinator at your campus or email conductandcare@pcc.edu. You are encouraged to submit a CARE report if you are uncertain about whether or not it is appropriate to do so, as your information can provide the “missing piece” to ensuring that a student is connected to support.

The Life of a CARE report

The CARE workflow - image described by numbered steps on this pagePrintable Life of a CARE report.

  1. Information received and reviewed
  2. Acknowledgement to reporter
  3. Wait for reporter response (if needed before contacting student)
  4. The following happen in a loop:
    • Outreach
    • FYI report
    • Behavior Clarification Plan
    • CARE team consultation
  5. Follow-up with reporter as applicable
Syllabus wording

At PCC, we have a team of professionals who are dedicated to your overall well-being and your academic success.  As your faculty, I may submit a Care report to make sure that you have wrap around support to be successful here at PCC. You are also welcome to submit a CARE report for yourself or others.

Mandatory reporting requirement

As an instructor, one of my responsibilities is to help create a safe learning environment, thus I also have a mandatory reporting responsibility. It is my goal that you feel able to share information related to your life experiences in classroom discussions, in your assignments, and in any individual meetings with me. It is always my goal to keep information you share private, but in cases of certain disclosures I am required by law to share that information with the appropriate reporting entities. I must report all allegations of dating violence or domestic violence, child abuse or neglect, abuse of vulnerable populations, and/or credible threats of harm to yourself or others. Based on your disclosure to me, I may need to report this information to our Office of Equity & Inclusion. Someone will contact you to offer support and connection to resources on and off-campus. If you wish to make a disclosure that could remain confidential, there are staff at PCC who are deemed confidential. You can find an accurate list.

See the mandatory syllabus statement here: Syllabus Standards for Credit Courses.

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