Student support
Modified Hours
The Learning Technology Help Desk will be open Monday through Friday, 8:00am to 5:00pm until further notice. We appreciate your patience.
The Learning Technology Help Desk’s student support provides technical support for students. This includes computer and online service support. Instructors should contact LTHD faculty support.
We help with
We provide support for a wide range of technology listed below.
Student support resources
Each link connects to the SHD page for the listed item. You can find answers to questions frequently asked by PCC students on these pages.
- D2L Brightspace
- Zoom Web Conferencing
- Google Apps
- Kaltura My Media
- Annoto
- Hypothes.is
- VoiceThread
- Start Guide for Online Learning
- Student Web Server
- PCC Email
- Panorama
- Respondus LockDown Browser
- Web Browsers
- On Campus WiFi (PCC-WiFi and PCCGuest)
- Printing
Software support resources
Software vendors also have support pages.
- D2L Brightspace official support (Instant chat, Community support, FAQ, video tutorials, documentation, etc.)
- Zoom official support (Community support, FAQ, video tutorials, system status, learning center, etc.)
- Google apps (and Gmail) learning center (in-depth guide to a range of Google apps)
- VoiceThread Student Guides (How-to guides for submitting Create, Comment, and Watch assignments.)
Other resources
Technology resources from other areas of the college.
- Digital Literacy support
- Tutoring
- GRAD Plan
- Microsoft Office 365
- Microsoft Azure (formerly Dreamspark/Microsoft Imagine)
- Academic Calendar
Accessibility resources
Portland Community College (PCC) is dedicated to creating an accessible learning environment. The Accessibility Statements & Guides webpage offers information on educational technologies. It includes tool overviews, accessibility guides, and tutorials. The Online Learning department and the Office of Accessible Education work together to address barriers, provide accommodations, and promote inclusivity.
For help:
- General support (students): shd@pcc.edu
- Accessibility support: access-tech-group@pcc.edu
Help with common issues
Problems with D2L Brightspace
Having trouble logging into D2L Brightspace from MyPCC? Try the direct link: online.pcc.edu.
For more information, see the D2L Brightspace page.
Accessing a Zoom Meeting Room
The Zoom Student Participant Guide provides instructions on joining your class Zoom meetings.
Connecting to the Student Web Server
The Secure FTP page goes over the steps on how to connect to the SWS via the Filezilla application.
If you are having trouble connecting to the SWS, contact the Student Help Desk. Be sure to also inform your instructor so that they are aware of the issue.
Cannot access MyPCC
If you are unable log in or recover your MyPCC username/password, you will need to contact the IT Service Desk:
- 971-722-4400, option 1
- servicedesk@pcc.edu
Connecting to PCC-WiFi
If you are unable to connect to the PCC-WiFi access point, be sure you meet the following requirements:
- You must be currently enrolled in at least one course for the term that is in session.
- Being on the wait list for a course does not count.
- Access is granted 24 hours after registration.
- The term you are enrolled in must have started.
View the On Campus WiFi page for further troubleshooting steps and connection information. This information is provided by the IT Service Desk.
Help with class assignments
Contact your instructor if you have questions about an assignment. You can find your instructor’s contact info in the staff directory or the syllabus.
If you need help completing an assignment, check out the Tutoring services page.