Online Learning faculty help desk


The Online Learning Faculty Help Desk provides help for Instructors with online courses or courses that use D2L Brightspace. This help desk is staffed by college staff Monday through Friday, 8am to 5pm. After 5pm and on weekends, additional coverage is provided by D2L user support staff.

Online Learning status


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Contact us

  • Phone: 971-722-8227
  • Outside the Portland Area: 1-866-922-1010 ext. 8227
  • Email dlhelp@pcc.edu

Hours

Staffed by PCC employees

Monday – Friday
8am – 5pm

All other hours, including Saturday and Sunday, are staffed by D2L Support.

What we can help with

PCC staff can help you troubleshoot issues with your online course, teach you how to use the tools, and answer questions about PCC-specific information such as dates, deadlines, and processes.

The D2L help desk can assist with issues using the D2L Brightspace environment or reporting outages.

Support materials and handouts

You can also try using our rich collection of online help materials to see if we’ve already put together instructions that may solve your problem.

Whom do I contact?

Problems with D2L Brightspace, BB Collaborate, or your online learning course
Online Learning Faculty Help Desk: dlhelp@pcc.edu or 971-722-8227
Problems with MyPCC, PCC email, Banner, the public website, or your PCC-owned computer
PCC Staff Help Desk: helpdesk@pcc.edu or 971-722-4400
One-on-one training
Instructional Technology Specialists
Technical support for students
Student Help Desk: shd@pcc.edu or 971-722-8222

To report an outage when the help desk is closed, please call 971-722-4400 and press 1 to activate the emergency pager.