Desire2Learn

Student Help Desk | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 | shd@pcc.edu

What is Desire2Learn?

Desire2Learn is the primary Learning Management System for online courses at PCC.

How do I use Desire2Learn?

Our Desire2Learn Quick Start videos are a great way to get oriented to the software.

Who manages Desire2Learn?

The Distance Education Department at PCC manages the Desire2Learn learning environment.

Accessing Desire2Learn

To access your courses in Desire2Learn, first log in to MyPCC, then click on the "Desire2Learn Login" in the Quick Links menu of the MyPCC Home tab.

Desire2Learn login

Alternate access to Desire2Learn

If you cannot log in to Desire2Learn from MyPCC, you can try to log in directly to Desire2Learn using your MyPCC username and password.

Common issues and support

Student support for Desire2Learn is provided by the Student Help Desk and faculty support for Desire2Learn is provided by the Distance Education Faculty Help Desk.

» Browser support

Mozilla Firefox is currently the officially supported browser recommended for use with Desire2Learn at PCC for Windows users. Users of other browsers may encounter issues while accessing Desire2Learn that may be solved by switching to Firefox. Mac users are encouraged to use Safari.

» Known browser issues and resolutions

Click on each browser name to expand its list of known issues and solutions.

Firefox

Add Desire2Learn to Allowed Sites list to ensure that links work properly

Some links in Desire2Learn may not work while using Firefox when your pop-up blocker is enabled. Desire2Learn can be added to an allowed sites list to make sure that these links work properly.

  1. Click on the Tools menu item from the menu bar in Firefox. If your menu bar is not visible in Firefox, press F10 to make it appear.
  2. Choose Options from the Tools menu.
  3. On the Options pop-up box, choose the Content tab.
  4. Click on the Exceptions button to the right of the "Block pop-up windows" option.
  5. Type "online.pcc.edu" in the "Address of website" field and press Allow. The website address should then appear in the box below.
  6. Click Close at the bottom of the box and then OK on the next screen.

You may have to reload the page or the browser for the change to take effect.

Anchor tags do not link in Firefox

Content pages that have anchor links(links that go to another part of the page) do not navigate to the correct anchor location. This issue has been reported and is new as of 10.1

Equation Editor in Desire2Learn using Firefox on a Macintosh

There is a known issue in which the Equation Editor interface does not work properly in Desire2Learn when using Firefox on a Macintosh computer. It is still somewhat functional under Java 7, but the menus display in an odd location. If you work with equations frequently, we recommend that Mac users use Safari for accessing Desire2Learn, or enter equations with LaTeX or MathML.

Internet Explorer

Internet Explorer 10 & 11- Partially supported

Internet Exporer 10 was released after the latest version of Desire2Learn and there are a few issues with the way that it works with our version of D2L and many other web sites. We strongly recommend using Firefox, Chrome, or Internet Explorer 9. You can also enable compatibility view for PCC websites for a more consistent experience."

Internet Explorer 11

Internet Explorer 11 is failing to render math equations in Desire2Learn. If you are taking math courses online, we recommend Firefox for Windows users.

Internet Explorer 8 - "Navigation to the webpage was canceled."

Some content in Desire2Learn will be linked from other sites on the web, such as when instructors embed YouTube videos in their courses. Internet Explorer will prompt you to allow this outside content to be displayed when you first encounter it.

A pop-up will state: "Do you want to view only the webpage content that was delivered securely?" To view the outside content, you must select "No."

If you unintentionally pressed "Yes" in response to that prompt, you can change the setting in the Internet Options.

  1. Click on the Tools menu item from the menu bar in Internet Explorer 8.
  2. Choose Internet Options from the menu.
  3. Choose the Security tab.
  4. Click on the Custom Level button towards the bottom of the Security tab.
  5. In the Security Settings - Internet Zone box, scroll down about halfway to the options for "Display mixed content" and select "Enable."
  6. Click OK, confirm the change when prompted, and click OK again to close the Internet Options box.

You may have to reload the page or the browser for the change to take effect.

Internet Explorer 9 - "Only secure content is displayed."

When outside content is present on secure pages while using Internet Explorer 9, a pop-up will appear at the bottom of the screen that states, "Only secure content is displayed." To enable the content on a one-time basis, choose the option, "Show all content."

To always display this content, you can change the setting in the Internet Options.

  1. Click on the Tools menu item from the menu bar in Internet Explorer 9.
  2. Choose Internet Options from the menu.
  3. Choose the Security tab.
  4. Click on the Custom Level button towards the bottom of the Security tab.
  5. In the Security Settings - Internet Zone box, scroll down about halfway to the options for "Display mixed content" and select "Enable."
  6. Click OK, confirm the change when prompted, and click OK again to close the Internet Options box.

You may have to reload the page or the browser for the change to take effect.

Internet Explorer 9 Compatibility View

Internet Explorer 9 users may encounter issues entering text in text fields in Desire2Learn and other related issues. To resolve this, enable Internet Explorer 9's Compatibility View for Desire2Learn.

  1. Click on the Tools menu item from the menu bar in Internet Explorer 9.
  2. Choose Compatibility View Settings from the menu.
  3. In the Compatibility View Settings window, type "online.pcc.edu" in the "Add this website:" field and click "Add."

The website address should then appear in the box below with the label, "Websites you've added to Compatibility View."

Google Chrome

Google Chrome has a few known issues in Desire2Learn.

Display issues in Email and Discussion tools

Google Chrome versions 30 & 31 have a bug that causes the email and discussion tools to display as tiny windows. You can press control + and control - to resize the windows. Chrome version 32 should fix this issue.

"Duplicate Headers" Error

Sometimes when downloading a file in Desire2Learn using Google Chrome, students will get an error message regarding "duplicate headers." The only known solution to this is to use a different browser.

Quizzes

Students may also run into an issue in which the Submit Quiz button is not displaying while they are taking a quiz. If you encounter this issue, it is recommended that you make sure your answers are saved and that you have time to finish the quiz. Open Desire2Learn in another browser and try to re-enter the quiz by clicking Continue Quiz and then submit the quiz.

Safari

Turn Off the Pop-Up Blocker

Safari doesn't natively allow you choose which sites to block pop-ups on. It only features on or off settings. It is recommended that you turn off your popup blocker while using Safari to access Desire2Learn and turn it back on when you are done accessing Desire2Learn.

1. Click on the Safari menu item from the menu bar at the top of the screen.

2. Click on the checked "Block Pop-Up Windows" option to turn off the pop-up blocker. If there is no checkmark to the left of the "Block Pop-Up Windows" option, then your pop-up blocker is already turned off.

Repeat these steps to turn the pop-up blocker back on after you are done accessing Desire2Learn.

» Can't find your course in Desire2Learn?

Not all online courses taught through Portland Community College are taught in Desire2Learn. Many non-credit Community Education classes are taught through the Ed2go website. More information can be found at the Community Education Online page. Also, some professional development courses are taught online through the CLIMB Center using a different learning management system. More information can be found at the CLIMB Center page.

» Missing Course/Missing Content in Desire2Learn

If you know your course is supposed to appear in Desire2Learn but doesn't, you can fill out this form to let Distance Learning know. You can also use this form in the event your Desire2Learn course is empty or otherwise missing content.