Where can I get help?
There are a lot of resources available for students at PCC. These are all services that are available to you, free of charge, because you are enrolled in courses at PCC. Below are some key resources that can help with technology issues.
Digital Navigators
Digital Navigators are trusted guides who address the whole digital inclusion process — home connectivity, devices, and digital skills — with students and community members. Digital Navigators can be found at the library and tutoring center.
Student Help Desk
The Student Help Desk provides computer software and online service support primarily for PCC online students.
IT Service Desk
The IT Service Desk provides over-the-phone technology support for staff, faculty, and students who need assistance with general technology support and resetting your MyPCC password. You can find a general list of the items that the IT Service Desk supports on our IT Service Catalog webpage.
Tutoring
PCC Tutoring Services offers free in-person and remote tutoring for all currently registered students. Supporting over 50 different departments, tutoring allows students quick access to tutors to clarify concepts and deepen their understanding of the homework material.
Library
The PCC Library offers a wide variety of services, from checking out items like books, CDs, and even laptops, to research help and study space to focus or work with a group. Visit us in person, at one of the four campuses, or online.
Computer Labs
There are several computer labs located across the college. Every Library has computers that students can access to work on tasks like coursework and research, and coordinators who can assist with basic computer navigation.
There are also printers in each lab – at the start of each term, students get a $10 allotment, and you can add more as needed.
Accessible Ed & Disability Resources
Accessible Ed & Disability Resources works to ensure students who experience disability have equal opportunities at PCC. We do this by offering an individualized, student-centered accommodation process. We offer specialized loans where students can check out items like laptops for short-term use, magnification and display aids, and ergonomic supports.
Congratulations!
You have now learned the basics of using technology to get a college education. This will make your study time more productive and free up mental space to focus on learning the material instead of struggling with your computer.
Want to keep going?
If you want to keep learning about technology and become a full-on tech expert, here are some ideas for taking it to the next level. (Be careful though… your friends and family will start asking you for help with their computer problems!)
- CIS 120: Digital Literacy: get a deeper understanding of computers, from practical tips to historical background.
- Non-credit computer classes: if you’re not quite ready to jump into credit classes, Community Education classes can take your skills to the next level.
- Computer Science classes: foundational classes for a career in computer technology.
- Advanced levels in Northstar and GCFLearnFree: these resources have great info for beginners, but they also have more in-depth courses for advanced users. See the training page for more info.
You did it! You made it through the whole track. If you have a minute, tell us if you liked it, hated it, used it, or still have questions, fill out the feedback track.