Portland Community College | Portland, Oregon

The Student Help Desk provides computer software and online service support primarily for PCC online students. Instructors who need help with their online classes should contact the Faculty Help Desk or work with an Instructional Support specialist.

Contact us

Email: shd@pcc.edu

Phone: 971-722-8222, or 1-866-922-1010 ext. 8222

After hours: 1-877-325-7778 (specifically for D2L support)

Launch live chat supportChat:

Fall 2016 hours

  • First week of Fall term, Monday to Friday:  8am – 9pm
  • Monday to Friday:  8am – 8pm
  • Saturday: 11am-8pm
  • Sunday 11am – 8pm


  • Wednesday December 14th – closed at 2:40 due to weather.
  • Thursday December 15th – Potential snow closure, check alert.pcc.edu for inclement weather, and campus closures.
  • December 23 – 27 – College closed.

Assistance with common issues

Problems with D2L Brightspace

If you are having difficulty logging into D2L from My PCC, try the direct portal https://online.pcc.edu.

For additional information see the D2L Brightspace page.

The Student Web Server

Your instructor is the primary contact for support with the SWS. But you can check out the SWS support page as well.

MyPCC account

If you are unable to recover your MyPCC password, you will need to call us for assistance. When you call our number, press 1 to be transferred to the password reset queue.

  • 971-722-8222 option1
Class assignments

Please contact the instructor for the course you are taking.

Not sure how to contact them? Most instructors are listed in the staff directory.

Distance status