Student Help Desk
Sylvania TCB 110 | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 | shd@pcc.edu
The Student Help Desk provides computer software and online service support primarily for PCC online students. Students can reach the Student Help Desk at 971-722-8222 or shd@pcc.edu.
Instructors who need help with their online classes can call the Faculty Help Desk at 971-722-8227 or email dlhelp@pcc.edu. Instructors can also work with an Instructional Technology Specialist.
Phone Hours
Distance Learning Status Feed
Current Status
Past Status
- Monday - Friday
- 8:00 AM - 10:00 PM
- Saturday
- 10:00 AM - 6:00 PM
- Sunday
- 10:00 AM - 10:00 PM
Maintenance Calendar
For a schedule of planned system maintenance outages for online classes and other online PCC services, see the TSS Maintenance Calendar.
Live Chat Support
Note: Employees are also taking calls while providing chat support, so please be patient.
Who do I contact?
Check the chart for common support issues and who to contact for help.
| Instructors | Student Help Desk | DL Faculty Help Desk | PCC Help Desk | |
|---|---|---|---|---|
| Contact Information | Staff Directory | shd@pcc.edu 971-722-8222 |
dlhelp@pcc.edu 971-722-8227 |
helpdesk@pcc.edu 971-722-4400 |
| MyPCC Login & MyPCC Email | X | |||
| Problems with Class Assignments | X | |||
| Problems with Desire2Learn | X | |||
| Adding a class after it has started | X | |||
| Instructors needing help with Desire2Learn | X | |||
| Student Web Server Help | X |