Student Help Desk

Sylvania TCB 113 | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 |

The Student Help Desk provides computer software and online service support primarily for PCC online students. Students can reach the Student Help Desk at 971-722-8222 or

Instructors who need help with their online classes can call the Faculty Help Desk at 971-722-8227 or email Instructors can also work with an Instructional Technology Specialist.

Phone hours

Distance Learning status

Fall term:

Monday - Friday
8:00 AM - 10:00 PM
10:00 AM - 9:00 PM
10:00 AM - 10:00 PM


Live Chat Support

Note: Employees are also taking calls while providing chat support, so please be patient.

Who do I contact?

Check the chart for common support issues and who to contact for help.

Instructors Student Help Desk DL Faculty Help Desk PCC Help Desk
Contact Information Staff Directory
MyPCC Login & MyPCC Email X
Problems with Class Assignments X
Problems with Desire2Learn X
Adding a class after it has started X
Instructors needing help with Desire2Learn X
Student Web Server Help X