Student Help Desk

Sylvania TCB 110 | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 | shd@pcc.edu

The Student Help Desk provides computer software and online service support primarily for PCC online students. Students can reach the Student Help Desk at 971-722-8222 or shd@pcc.edu.

Instructors who need help with their online classes can call the Faculty Help Desk at 971-722-8227 or email dlhelp@pcc.edu. Instructors can also work with an Instructional Technology Specialist.

Phone hours

Distance Learning status

Springs term:

Monday - Friday
8:00 AM - 10:00 PM
 
Saturday
10:00 AM - 9:00 PM
Sunday
1:00 PM - 10:00 PM

Maintenance Calendar

For a schedule of planned system maintenance outages for online classes and other online PCC services, see the TSS Maintenance Calendar.

Live Chat Support


Note: Employees are also taking calls while providing chat support, so please be patient.

Who do I contact?

Check the chart for common support issues and who to contact for help.

Instructors Student Help Desk DL Faculty Help Desk PCC Help Desk
Contact Information Staff Directory shd@pcc.edu
971-722-8222
dlhelp@pcc.edu
971-722-8227
helpdesk@pcc.edu
971-722-4400
MyPCC Login & MyPCC Email X
Problems with Class Assignments X
Problems with Desire2Learn X
Adding a class after it has started X
Instructors needing help with Desire2Learn X
Student Web Server Help X