Student Help Desk

Sylvania TCB 113 | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 |

The Student Help Desk provides computer software and online service support primarily for PCC online students. Instructors who need help with their online classes should contact the Faculty Help Desk or work with an Instructional Support specialist.

Contact us:


Phone: 971-722-8222, or 1-866-922-1010 ext. 8222

Chat: Launch chat support

Winter Hours:

  • Monday to Friday 8am-10pm
  • Saturday 10am-9pm
  • Sunday 10am-10pm

Spring Break Hours:

  • Monday to Friday 8am-5pm
  • Saturday Closed
  • Sunday 10am-5pm




Assistance with common issues:

Problems with Desire2Learn

If you are having difficulty logging into D2L from My PCC, try the direct portal

For additional information see the Desire2Learn page.

The Student Web Server

Your instructor is the primary contact for support with the SWS. But you can check out the SWS support page as well.

MyPCC account

If you are unable to recover your MyPCC password, you will need to call us for assistance. When you call our number, press 1 to be transferred to the password reset queue.

  • 971-722-8222 option1

Class assignments

Please contact the instructor for the course you are taking.

Not sure how to contact them? Most instructors are listed in the staff directory.

Distance status

Contact Help