Student Help Desk

Sylvania TCB 113 | 971-722-8222 | Outside the Portland Area: 1-866-922-1010 ext. 8222 | shd@pcc.edu


The Student Help Desk provides computer software and online service support primarily for PCC online students. Instructors who need help with their online classes should contact the Faculty Help Desk or work with an Instructional Support specialist.

Contact us

Email: shd@pcc.edu

Phone: 971-722-8222, or 1-866-922-1010 ext. 8222

Chat: Launch chat support
Summer  hours:

  • Monday to Thursday 8am – 8pm
  • Friday 8am – 5pm
  • Saturday / Sunday 10am – 8pm

 Early closures:

  • 8/27 closing at 5pm
  • 8/29 closing at 3pm
  • 8/30 closing at 3pm
  • 8/31 closing at 5pm

 

Assistance with common issues

Problems with Desire2Learn

If you are having difficulty logging into D2L from My PCC, try the direct portal https://online.pcc.edu.

For additional information see the Desire2Learn page.

The Student Web Server

Your instructor is the primary contact for support with the SWS. But you can check out the SWS support page as well.

MyPCC account

If you are unable to recover your MyPCC password, you will need to call us for assistance. When you call our number, press 1 to be transferred to the password reset queue.

  • 971-722-8222 option1

Class assignments

Please contact the instructor for the course you are taking.

Not sure how to contact them? Most instructors are listed in the staff directory.


Distance status

Contact Help