Client Services Professional, Career Pathway certificate
Your source for skill-building
Do you need to build experience specific to your field or particular job function? MSD Career Pathway certificates offer participants focused study in a particular area of customer service.
Respond to diverse customer needs in an increasingly global environment by applying problem-solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations.
Individualized coaching
As a Career Pathway student, you can get one-on-one support to help you access resources, services, and employment. You may also be eligible for financial support to help you with the costs of college.
Get connectedAward information
Awards with a icon can be earned completely online, or you can choose a mix of online and on-campus classes.
| Award | Length | Financial aid eligible | Currently accepting students? |
|---|---|---|---|
| Career Pathway Certificate: Client Services Professional | Less than 1 year |
Learn more about Management and Supervisory Development and all 4 awards available »
Online
SoutheastCourses
Course listing for the 2023-2024 catalog year.
| Code | Title | Credits |
|---|---|---|
| CIS 120 | Digital Literacy | 4 |
| or BA 131 | Introduction to Business Technology | |
| MSD 105 | Workplace Communication Skills | 3 |
| MSD 107 | Organizations & People | 3 |
| MSD 113 | Influence Without Authority | 1 |
| MSD 117 | Customer Relations | 3 |
| MSD 151 | Working with Difficult People | 1 |
| MSD 174 | Time Management | 1 |
| Total Credits | 16 | |
Career exploration
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Take a career self-assessment to learn more about yourself and careers in this industry, and browse data on wages and employment trends.
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PCC’s Career Services staff can help you match your talents to rewarding professions.
Next steps
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