Client Services Professional, Career Pathway certificate
Your source for skill-building
Do you need to build experience specific to your field or particular job function? MSD Career Pathway certificates offer participants focused study in a particular area of customer service.
Respond to diverse customer needs in an increasingly global environment by applying problem-solving skills with a variety of customer service strategies to identify, assess, predict, and achieve customer expectations.
Award information
Awards with a icon can be earned completely online, or you can choose a mix of online and on-campus classes.
| Award | Length | Financial aid eligible | Currently accepting students? |
|---|---|---|---|
| Career Pathway Certificate: Client Services Professional | Less than 1 year |
Learn more about Management + Supervisory Development and all 5 awards available »
Online
SoutheastCourses
Course listing for the 2020-2021 catalog year.
| Code | Title | Credits |
|---|---|---|
| CIS 120 | Computer Concepts I | 4 |
| or BA 131 | Introduction to Business Technology | |
| MSD 105 | Workplace Communication Skills | 3 |
| MSD 107 | Organizations & People | 3 |
| MSD 113 | Influence Without Authority | 1 |
| MSD 117 | Customer Relations | 3 |
| MSD 151 | Working with Difficult People | 1 |
| MSD 174 | Time Management | 1 |
| Total Credits | 16 | |
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