Same Fresh Food, New Fresh Approach: PCC Panther Pantry Transition to A Holistic Basic Needs Support Model
Posted by anne.grey | Start the discussion
Presenters: Kendi Esary, Chelsea Kimmett, and Tammy Dowd Shearer
Summary
In this presentation, basic needs coordinators share how Portland Community College is transforming its traditional Panther Pantry into a district-wide Student Basic Needs Center (SBNC) model. With nearly two-thirds of PCC students facing basic needs insecurity, the former food distribution model struggled to keep up with high demand and long lines. By applying trauma-informed care and peer-to-peer support, the team created a more sustainable, equitable, and welcoming system for the entire college community.
The updated model introduces several key improvements designed to increase flexibility and remove barriers for students. Key updates include a Monthly Credit-Based Shopping system, online ordering using PantrySoft with support for 36 languages, and new refrigerated “Panther Pickups” smart lockers for convenient order retrieval outside normal operating hours. Beyond grocery items, the SBNC now provides holistic care through peer resource navigators, financial wellness workshops, SNAP and health insurance application help, emergency transit passes, and the “Meals in the Moment” program, which offers free weekly hot meals on campus.
Presentation Outcomes
- Understand the rationale for shifting from a transactional food pantry model to a holistic Student Basic Needs Center (SBNC) model.
- Identify new student accessibility options, including online ordering through PantrySoft, monthly credit-based shopping, and smart pickup lockers.
- Learn how trauma-informed care and peer-to-peer mentorship reduce stress for both student staff and visitors.
- Explore expanded basic needs services, such as public benefit navigation, transportation support, and the “Meals in the Moment” program.
- Utilize the Student Basic Needs Center toolkit, syllabus statements, and outreach materials to support PCC students in the classroom.
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