Portland Community College | Portland, Oregon

Ready to Master Workplace Communication?

This course is all about understanding how communication really works in the workplace—and how you can use it to stand out.

You’ll explore the dynamics of interpersonal communication and discover how everyday interactions shape professional success. Even better? You’ll reflect on your own communication style and build strategies to grow both personally and professionally.

What You'll Be Able to Do

By the end of the course, you’ll feel confident in your ability to:

• Deliver clear, confident messages

• Share information effectively

• Say a positive, professional “no.”

• Resolve workplace conflicts constructively

• Serve customers and collaborate successfully with diverse teams

You’ll also explore fascinating topics like:

• Misconceptions and perception

• Cultural values and norms

• Nonverbal communication

• Emotional intelligence

• Listening skills

• Creating a positive communication climate

These are real-world skills you’ll use in any career.

Interactive & Practical Learning

This isn’t a lecture-heavy class. You’ll participate in:

• Weekly discussions

• Self-assessment activities (student favorites!)

• Practical reflections tied to your real-life experiences

For your final project, you’ll tackle a workplace conflict scenario—and you get to choose how you present it:

✔ PowerPoint
✔ Video
✔ Paper

You pick the format that fits your strengths.

No textbook to buy? Yes, really.

Great news—you don’t need to purchase a book for this class! We’ll be using Interplay: The Process of Interpersonal Communication (14th edition), and it’s available free online, with chapter links conveniently posted in your weekly lessons.

Ending Thoughts!

If you want to boost your confidence, strengthen your professional presence, and become someone people genuinely enjoy working with, this class is for you.

Let’s sharpen your interpersonal communication skills and set you up for success!