Tutorials and FAQ
Tutorials for Students
- How to submit a paper to the eWriting lab
- How to find your eTutor’s review of your paper
- How to enter an eChat session
- How to use audio in an eChat session
- How to submit an eQuestion
- How to find your eTutor’s response to your eQuestion
What is eTutoring?
PCC is partnering with the Western eTutoring Consortium to provide online tutoring assistance to students. All currently enrolled for-credit PCC students will have access to eTutoring’s free online professional tutoring services in the following areas:
- Anatomy & Physiology
- Electronic Engineering
- Math (Developmental through Calculus)
- Microsoft Office
- Web Development
Where do I go to access online tutoring?
The easy to remember web address is: pcc.edu/etutor.
From this page you can click on the “Login Page” link on the right side of the page to access eTutoring.
If you would like to bookmark the login page for eTutoring, this is the URL.
How do I log in to online tutoring?
Use your PCC Network ID (the username you use to log in to myPCC) as your username.
Your password is your PCC ID number (it starts with a capitol G.)
Once logged in you will be asked to verify your account. You can change your password at this time.
The first time you log in make sure to read and accept the eTutoring Terms and Conditions by checking the “I agree to all terms and conditions” box at the bottom of the page.
Once this is completed, you are ready to begin by clicking on one of the eTutoring Services on the welcome page.
If you would like to see how the login process works or share this process with your students, you can use the this video tutorial.
What kinds of services can I access through eTutoring?
The Online Writing Lab allows you to submit a draft of your paper to a tutor, ask for specific feedback, and receive your work back with a tutor’s response within 24-48 hours.
Live Tutoring via eChat allows you to meet with a tutor in one-on-one tutoring sessions via a fully interactive, virtual environment. Live sessions are offered for all subjects except writing. Students can check the weekly tutoring schedule to see when a tutor for their subject will be online. We suggest that students use a headset with a microphone for live tutoring sessions, though it is not required.
The eQuestions feature allows you to leave a specific question for an eTutor, who will respond within 48 hours (but usually sooner). eQuestions may be submitted for any of the subject areas covered.
Why isn’t my login working? Who can I contact if my login doesn’t work?
Online tutoring is available to currently enrolled for-credit students starting on the first day of classes for each term. If you are not taking classes this term, or if the classes you are taking are non-credit, you will not have a valid login for the current term. If you are not a student, you will not have a valid login. If classes have not started yet, your login may not work yet.
However, if you are currently enrolled for-credit and you are still having problems with your login please use the log in issues web form.
What if I’m a non-credit student? Can I use online tutoring?
eTutoring is only available to PCC students taking classes for credit. The Multnomah County Library system offers free online tutoring through the Tutor.com service for all card holders. If you have a library card for a Portland Public Library you can log into the Live Homework Help service at multcolib.org/homework/ on the Multnomah County Library Website (daily from 2 PM to 10 PM). This page also contains links that can help with homework in several subject areas. Contact the Multnomah County Library (503-988-5234) for information about how to log in or how to get a free library card.
Who are the tutors? What are their qualifications?
The Western eTutoring Consortium we have joined is comprised of 44 colleges in the western United States (and growing!). The tutors who staff the service are the same tutors who staff the on-campus tutoring centers at these colleges. Of course, each college has their own standards and training for their tutors. In addition to the training provided by their employer, online tutors go through additional training and practice sessions before they are allowed to start helping students through eTutoring. All of the tutoring sessions are recorded and reviewed by experienced administrators who work closely with the tutors. Quality controls are discussed in general by the group of consortium leaders who meet twice a year to address any issues that may arise.
Why aren’t our PCC tutors helping all of our students online?
Our tutors are helping our students online, they just can’t help ALL of the students who want tutoring online. eTutoring is a 7 day a week service with tutors online from the early morning to late evening hours. Most students access online tutoring services after business hours and on the weekends. It’s simply not financially feasible to fund and staff such a service using only PCC tutors.
Rather than outsource our tutoring services entirely to an independent tutoring vendor, we chose to join a consortium that allows us to help dictate standards and take advantage of the talented community of tutors at other regional colleges.
Who can I contact if I’m logged in but I need technical support?
If you were able to log in, but you are having technical problems with the service, please call eTutoring tech support at 1-866-GO-CTDLC. Or you can click on the “Support” link at the top right side of the page and submit a support ticket within the eTutoring system.
I’m an instructor/on campus tutor, can I have a login to try out eTutoring?
We would like to provide a login for all of our instructors and tutors to test the service, but it’s more complicated than you might think.
The online tutoring system is a consortium based system. This means that all the consortium members (44 colleges) each offer one online tutor for every 150 tutoring sessions that their students engage in. If we create a test account for our staff to use, the database that collects usage statistics will not be able to tell the difference between a test account and a valid student account. This means that potentially we would need to hire and pay extra tutors for the whole year, to compensate for the extra “testing” activity of our staff. This expense could quickly exceed our budget.
Faculty and staff can access the eTutoring test site. The “Test Site Tour Instructions” document below will explain how to login. You can get a feel for the navigation and what sorts of services students can use here. Remember though, there are no tutors on this site. A video tour of eTutoring is also linked, as well as the training documents used to train tutors. The rubrics and guidelines used by our online tutors for assessing the quality of feedback they give are included, as well as a sample essay submission with feedback from the online writing lab. Hopefully this will give you a clear idea of how the service works.
eTutoring Video Demonstrations
- eTutoring Services Tour
- A brief video tour showing what you can expect in this online space.
- eTutoring Basic Site Tour
- A video demonstration about how to log in and navigate the eTutoring services.
- eChat Audio Setup
- A video demonstration of the audio setup for the eChat room.
- eChat Student Screen Share
- A video demonstration of how to share your screen with a tutor.
- eChat Tutor Screen Share
- A video demonstration of how a tutor can share their screen with a student.
- Exiting eChat
- A video demonstration of how to exit the eChat room.
- Test Site Tour Instructions
- Instructions for how to tour a test version of the eTutoring service. This is useful for instructors who would like to see how the website works, since instructors cannot log into the live PCC eTutoring site unless they are also a current student.
- eTutor’s Guide to eTutoring
- This documentation is used to help train new online tutors.
- Tutor Best Practices
- These are the standards set for all online tutors. All online tutoring sessions are recorded and used for frequent evaluations.
- eTutoring Math Rubric
- This rubric is used to evaluate the online math tutors.
- eTutoring Spanish Guidelines
- These are the guidelines given to foreign language tutors.
- eTutoring Writing Rubric
- This rubric is used to evaluate the online writing tutors.
- Sample Writing Submission with Feedback
- This is a sample of the kind of feedback that students receive when they submit a paper for review.
Promotional Posters and Bookmarks
If you would like to print your own posters please use this link: 8.5×11 Online Tutoring Flyer
If you would like card stock bookmarks to hand out to students or large posters to hang in your office, please email Andy Freed.
I have a question that isn’t answered here, who can I ask?
Please email your questions to Andy Freed.