Service Desk: How to submit a ticket
We love hearing from our customers and welcome your calls (971-722-4400). That’s why we are here! To submit a work request electronically, use the IT service request form for general requests.
For network, printer, phone, and fax-related requests, please submit via our Phone/Network Service Request form. This form can also be used to move devices from one location at a campus to another.
If you need to move devices between campuses, please use the FMS ticketing system and select the Moves – Surplus option.
Phone/Network Service Request – Information to gather
Location and Equipment 
involved.
Examples:
- SY CC 124 Move phones
- CA TH 109 Need three new data ports
- RC 3/129 Move three computers and phones
- Need voicemail for new employee Poppie Panther
- Change extension 7×91 to “Science Lab”
Port numbers from the outlet(s):
- Outlet number: usually at the top or beginning of the label
- Port number: One for each individual port
What happens after I submit a ticket?
You will receive an email message from tss_servicedesk@pcc.edu.
- The subject line of the message contains the ticket number assigned to your request
- You can enter information in the ticket via email, by replying to the message as instructed, “above the line”
- You can click on the link to look at the ticket in our system – you may be asked to log in using your MyPCC username and password
What does IT do with the ticket?
The ticket will be assigned automatically to the Service Desk. We will review the ticket and assign it to the right IT department. If we have questions, we will give you a call.
You will receive additional email messages when changes are made to the ticket – such as additional notes added, or when work is complete and the ticket is closed.