Remote Support Assistance

PCC IT Remote Support Assistance application (powered by Bomgar) allows technical specialists to troubleshoot computers, smartphones, servers, and other devices by controlling them remotely. This tool provides convenient and efficient computer assistance to faculty, staff, and students, with an active network connection, regardless of their physical location.

Remote sessions can also be initiated by authorized PCC IT technical staff via the Bomgar Representative Console using the “Jump Client” application. This allows support staff to deal with problems remotely on machines that are not currently attended by a user.  The Jump Client primarily used on instructional computers at this time.

Benefits:

  • Cross-platform support
  • Remote desktop support

Service Availability: During normal PCC operating hours, but can be negotiated based on special needs of event.

Service Owner: Campus Desktop Support

At a glance

Who uses this service

Employees, Faculty, Students

Get help

For more information or technical assistance, contact the IT Service Desk