FreshService
Freshservice
Freshservice is Portland Community College’s modern, centralized destination for submitting technology requests, managing support tickets, and finding self-service technical guidance. Freshservice simplifies how students, faculty, and staff interact with IT support, enabling streamlined communication and faster resolution times.
Accessing Freshservice via the Web
- Open your web browser and visit the PCC IT Support Portal.
- Enter your full PCC email address and password to log in.
- Submit a standard help ticket, or search the knowledge base for instant answers, or click “Request a Service” to view available forms.
- Sending an email directly to servicedesk@pcc.edu will automatically generate a support ticket in the Freshservice platform for easy tracking.
Accessing Freshservice via the Mobile App
- Install the Freshservice app from the iOS App Store or Google Play Store.
- Open the app and enter portlandcc.freshservice.com as your Helpdesk URL.
- Complete your authentication using your PCC email address and password.
Benefits
- Brings all service desk inquiries, support queues, and tech requests into one structured portal.
- Streamlines notifications, utilizes condensed routing groups, and offers targeted CC capabilities to limit unnecessary email "noise" for stakeholders.
- Browse solution articles or check on your submitted requests at any time.
Service availability
24/7