Gravyty Chatbot
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The Gravyty Chatbot is an intelligent virtual assistant designed to enhance your experience by providing immediate assistance and simplifying how you interact with IT support. Whether you need a quick answer or need to get in touch with the Service Desk, the virtual assistant is here to help 24/7
This service is available on all Information Technology webpages to all employees and students, providing instant support outside of Service Desk hours without the wait.
Using the Gravyty Chatbot
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Navigate to the IT Website: Go to the main Information Technology webpage.
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Locate the Icon: Look for the chat icon (pictured above) to get started.
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Ask a Question: Type your query into the chat window to receive instant support on topics like password resets or Wi-Fi.
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Submit a Ticket: If the assistant cannot resolve your issue, follow the prompts to submit a service request for follow-up.
Benefits
- 24/7 Support: Get immediate assistance around the clock, even outside of normal Service Desk hours
- Instant Answers: Receive accurate responses to frequently asked questions about Wi-Fi, software installation, password resets, and more
- Streamlined Ticketing: If an issue cannot be resolved immediately, the assistant offers a quick way to submit a formal support ticket directly to the IT Service Desk
- Accessible Anywhere: Conveniently located on most Information Technology Webpages
Service availability
24/7