Mediation Training
Get in touch
- Honor Jackson, Program Coordinator
- phone 971-722-6646
- envelope Email
Build the skills to navigate conflict, strengthen communication, and help people find common ground. Portland Community College’s Mediation Training Series combines practical instruction, experiential learning, and individualized coaching from experienced mediation professionals.
Whether you want to become a mediator, strengthen your workplace conflict-resolution skills, or develop a more equity-informed approach to mediation, these courses offer practical strategies you can apply in professional and community settings.
Workshops & Custom Trainings
Bring mediation training to your organization. PCC offers customized training to help teams strengthen communication, navigate workplace conflict, and build practical conflict-resolution skills tailored to their needs.
For more information or to discuss a customized training for your team, please reach out to Honor Jackson, honor.jackson@pcc.edu to learn more.
Courses
Basic Mediation Training
Develop foundational mediation skills through highly interactive training and practical exercises. Learn a structured approach to resolving conflict, improve communication, and help people in disagreement work toward mutually satisfying agreements.
Who should attend
Individuals interested in becoming mediators or developing practical conflict-resolution skills for workplace, business, court, or community settings. This course is recommended as a starting point for students new to mediation.
What you’ll learn
By the end of this course, participants will be able to:
- Structure a step-by-step mediation process
- Improve listening and communication with people in conflict
- Help people work toward mutually satisfying agreements
- Apply negotiation skills to conflict situations
- Work with strong emotions respectfully and constructively
- Develop strategies for navigating different types of conflict
- Recognize their own responses to conflict
Mediation Skills for Leads, Supervisors and Managers
Strengthen your ability to recognize, address, and resolve workplace conflict. Learn practical mediation techniques to reduce misunderstandings, navigate difficult conversations, and build a more productive work environment.
Who should attend
Team leads, supervisors, managers, and other professionals who want to address workplace conflict more effectively and strengthen communication within their teams.
What you’ll learn
By the end of this course, participants will be able to:
- Recognize common sources of workplace conflict
- Address lower-level conflicts before they escalate
- Explain how mediation can support workplace conflict resolution
- Practice the stages of a mediation process
- Facilitate difficult and emotionally charged conversations
- Apply communication strategies to improve team interactions
Advanced Mediation Skills
Build on your foundational mediation experience and strengthen your ability to navigate complex conflicts. Through practical exercises and skill development, explore strategies for managing challenging conversations, working with strong emotions, and helping parties move toward resolution.
Who should attend
Individuals with prior mediation training or experience who want to strengthen their mediation practice and develop greater confidence navigating conflict situations.
What you’ll learn
By the end of this course, participants will be able to:
- Apply advanced techniques to complex mediation scenarios
- Navigate challenging conversations and strong emotions
- Recognize and respond to impasses in the mediation process
- Strengthen communication and negotiation strategies
- Adapt mediation techniques to different conflict situations
- Support parties in identifying options and working toward resolution
Upcoming course schedule
Meet the instructor
Tsipora Dimant
Tsipora has been a mediator and trainer for 30 years. She started her mediation career at Small Claims Court, where she mediated hundreds of cases over 15-plus years. She also directed the Dispute Resolution Department at the Better Business Bureau where she oversaw mediations and arbitration services for businesses and consumers in dispute.
In the last 10 years, Tsipora worked as a mediator and conflict coach at OHSU and the City of Beaverton. Recently she helped launch a peer mediation program for the Oregon Education Association, which serves 45,000 members. She is currently mediating divorce and post-divorce conflicts, and teaching mediation courses.
Her work is focused on helping couples learn new communication skills as they navigate the physical and emotional separation.
Next steps
Customized training
Our responsive team employs a collaborative approach to develop training to meet your organization’s goals and respects its unique culture. Learn about our customized training solutions.