Leadership Training
Get in touch
- Honor Jackson, Program Coordinator
- phone 971-722-6646
- envelope Email
Workshops & Custom Trainings
Bring leadership training to your organization. PCC offers customized training to help teams strengthen leadership skills, improve communication, and build more effective teams through training tailored to their needs.
Courses
Leadership Skills for Supervisors
This course helps supervisors develop the practical leadership skills needed to support employees, strengthen communication, and improve team performance. Participants explore strategies for coaching, navigating conflict, and managing day-to-day workplace challenges while building the confidence to lead effectively.
Who should attend
Current and aspiring supervisors, team leads, and professionals responsible for guiding employees, supporting team performance, or preparing for a supervisory role.
What you’ll learn
By the end of this workshop, participants will be able to:
- Apply effective communication strategies to everyday supervisory situations
- Use coaching techniques to support employee growth and performance
- Navigate workplace conflict and challenging conversations
- Strengthen relationships, accountability, and team productivity
The Art of Delegating
This workshop explores how effective delegation supports team development, productivity, and successful leadership. Participants learn how to determine which tasks to delegate, select the right person, communicate expectations, and follow up effectively. Emphasis is on practical strategies for overcoming common delegation challenges while empowering employees to take ownership of their work.
Who should attend
Supervisors, managers, and team leads who want to improve delegation, develop employee capabilities, and manage competing priorities more effectively.
What you’ll learn
By the end of this workshop, participants will be able to:
- Identify tasks and responsibilities appropriate for delegation
- Match assignments to employee skills, experience, and development goals
- Communicate expectations, responsibilities, and desired outcomes clearly
- Apply strategies to address common delegation challenges and support accountability
Coaching: A Leadership Skill
This workshop explores coaching as a practical leadership tool for developing employees and improving performance. Participants learn how coaching differs from advising and mentoring, when each approach is appropriate, and how to balance support with opportunities for growth. Emphasis is on building productive partnerships that encourage employee development, confidence, and accountability.
Who should attend
Supervisors, managers, and team leads who want to strengthen their ability to develop employees, support professional growth, and improve workplace performance.
What you’ll learn
By the end of this workshop, participants will be able to:
- Distinguish between coaching, advising, and mentoring
- Identify when different approaches best support employee needs
- Use coaching techniques to encourage reflection, problem-solving, and growth
- Balance employee support with appropriate challenges and accountability
Giving and Receiving Feedback
This workshop helps participants strengthen one of the most important skills in effective leadership: giving and receiving feedback. Through practical strategies and guided practice, participants learn how to communicate observations clearly, approach difficult conversations constructively, and use feedback to support performance, professional growth, and stronger working relationships.
Who should attend
Supervisors, managers, team leads, and professionals who want to communicate more effectively, address performance concerns, and build a culture of continuous improvement.
What you’ll learn
By the end of this workshop, participants will be able to:
- Deliver clear, constructive, and actionable feedback
- Receive feedback with openness and use it to support professional growth
- Navigate difficult conversations with greater confidence
- Apply feedback strategies that strengthen performance, trust, and working relationships
Leadership Micro-Credential
Complete three out of the four Leadership courses above to qualify for a Micro-Credential Certificate of Completion.
Micro-Credential certificate request: When you have completed the required courses, if you’d like a certificate, please fill out the Leadership Micro-Credential Request Form.
Upcoming course schedule
Meet the instructor
Carolyn Waterfall, MS, LPC
Carolyn is an organization and professional development trainer, coach, meeting facilitator, and licensed professional counselor based in Portland, Oregon. She is known throughout the Pacific Northwest and across the country for her inspiring and practical workshops and presentations as well as her insightful facilitation and conflict resolution skills.
Carolyn works with individuals and organizations to bring them engaging, results-oriented training and communication solutions. She specializes in leadership, management, and supervisory training as well as a variety of programs addressing some of today’s most critical business needs, including Virtual Team Development, Customer Service, Work/Life Balance, Dealing with Stress, Group Facilitation, Change Management, Team-building, Conflict Resolution and more.
In addition to master’s degrees in Counseling, and Adult Education & Organization Development from the University of Oregon, Carolyn has more than 25 years of experience in a wide variety of public, private, and not-for-profit organizations. She is a certified mediator and Licensed Professional Counselor Intern. Carolyn is a certified Neuro-Linguistic Programming Coach and Time Line Therapy practitioner. She has also completed post-graduate work in interpersonal neurobiology and has extensive experience using Compassionate Communication as developed by Marshal Rosenberg. She is a certified AchieveGlobal and DiSC trainer. Carolyn is also a certified Moral Reconation Therapy (MRT) facilitator.
Next steps
Customized training
Our responsive team employs a collaborative approach to develop training to meet your organization’s goals and respects its unique culture. Learn about our customized training solutions.