Leadership Skills for Supervisors

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

Course Planning Guide

  • Summer 2024
    • Date and time: June 27, 9am-12:50pm
    • Instructor: Waterfall
    • Location: Remote
    • Tuition: $195
    • CEUs: .4
  • Fall 2024
    • Date and time: October 17, 9am-12:50pm
    • Instructor: Waterfall
    • Location: Remote
    • Tuition: $195
    • CEUs: 0.4

Meet the Instructor

Carolyn Waterfall, MS, LPC

Carolyn is an organization and professional development trainer, coach, meeting facilitator, and licensed professional counselor based in Portland, Oregon. She is known throughout the Pacific Northwest and across the country for her inspiring and practical workshops and presentations as well as her insightful facilitation and conflict resolution skills.

Carolyn works with individuals and organizations to bring them engaging, results-oriented training and communication solutions. She specializes in leadership, management, and supervisory training as well as a variety of programs addressing some of today’s most critical business needs, including Virtual Team Development, Customer Service, Work/Life Balance, Dealing with Stress, Group Facilitation, Change Management, Team-building, Conflict Resolution and more.

In addition to master’s degrees in Counseling, and Adult Education & Organization Development from the University of Oregon, Carolyn has more than 25 years of experience in a wide variety of public, private, and not-for-profit organizations. She is a certified mediator and Licensed Professional Counselor Intern. Carolyn is a certified Neuro-Linguistic Programming Coach and Time Line Therapy practitioner. She has also completed post-graduate work in interpersonal neurobiology and has extensive experience using Compassionate Communication as developed by Marshal Rosenberg. She is a certified AchieveGlobal and DiSC trainer. Carolyn is also a certified Moral Reconation Therapy (MRT) facilitator.