Leadership Training
Get in touch
- Honor Jackson, Program Coordinator
- phone 971-722-6646
- envelope Email
Courses
Leadership skills for supervisors
Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.
The Art of Delegating
This workshop will explore many facets of delegation. We will examine the delegation process step by step, including when to delegate and to whom, and learn techniques to overcome problems.
Coaching: A Leadership Skill
Develops a partnership with participants employees that includes providing support as well as challenging opportunities. Learn the differences between advising, mentoring and coaching, and when employees can benefit from each.
Giving and Receiving Feedback
Giving and receiving feedback is not an art. Through practice, you can improve your ability and skill to communicate more effectively. Lead and manage better through strengthening this essential communication skillset.
Upcoming course schedule
Meet the instructor
Carolyn Waterfall, MS, LPC
Carolyn is an organization and professional development trainer, coach, meeting facilitator, and licensed professional counselor based in Portland, Oregon. She is known throughout the Pacific Northwest and across the country for her inspiring and practical workshops and presentations as well as her insightful facilitation and conflict resolution skills.
Carolyn works with individuals and organizations to bring them engaging, results-oriented training and communication solutions. She specializes in leadership, management, and supervisory training as well as a variety of programs addressing some of today’s most critical business needs, including Virtual Team Development, Customer Service, Work/Life Balance, Dealing with Stress, Group Facilitation, Change Management, Team-building, Conflict Resolution and more.
In addition to master’s degrees in Counseling, and Adult Education & Organization Development from the University of Oregon, Carolyn has more than 25 years of experience in a wide variety of public, private, and not-for-profit organizations. She is a certified mediator and Licensed Professional Counselor Intern. Carolyn is a certified Neuro-Linguistic Programming Coach and Time Line Therapy practitioner. She has also completed post-graduate work in interpersonal neurobiology and has extensive experience using Compassionate Communication as developed by Marshal Rosenberg. She is a certified AchieveGlobal and DiSC trainer. Carolyn is also a certified Moral Reconation Therapy (MRT) facilitator.
Next steps
Customized training
Our responsive team employs a collaborative approach to develop training to meet your organization’s goals and respects its unique culture. Learn about our customized training solutions.