Panther Print Program

Panther Print Program logo
The Panther Print Program is a mandatory printing-management program adopted by PCC in September, 2018. This was done in an effort to streamline service, use less resources in terms of labor and storage space for supplies, improve digital security, free up the IT Department for other tasks, improve budgeting capabilities for departments, and ultimately, save PCC money.

Nearly all printers, copiers, and fax machines that are connected to the PCC network have been automatically enrolled in the Panther Print Program. The only exceptions to this are devices that have been leased or purchased through the Print Center as part of the Xerox Fleet Program. If your device is not enrolled in either of these programs, you are required to cease usage of this device and instead either:

Benefits of the Panther Print Program

By streamlining service and supplies through one vendor, the college has been able to negotiate the lowest printing and copying prices possible, with an expected savings to PCC of over $900,000 per year! The cost to Panther Print members is minimal—you only pay for the actual prints and copies made by the device, no other fees. Benefits covered by the cost of making copies and prints include:

  • quick service if your device breaks, regardless of make and model
  • all 8.5×11″ white and pastel copy paper
  • all toner and device parts
  • delivery of all device supplies (toner, replacement parts, and paper)
  • a recycling program for used toner cartridges and device supplies

To save on labor, supplies for your devices are shipped automatically as the supply runs low, based off the cloud-based inventory system used to automate this process. This is just one of the services provided as part of the “per-click” (printed side of a page) billing model used for devices enrolled in the Panther Print Program. The cost per click for 8.5″ x 11″ letter-sized paper is:

  • 5.2¢ per black and white
  • 18¢ per color


More information about the Panther Print Program

What do I do if my copier/printer breaks?

To request service on your printer use the identifying information on your copier’s sticker, call x7768 to reach the PCC IT Service Desk and open a service ticket. Ed Phillips of CTX will be contacting you (generally within one business day) to handle service. All machine servicing is included in the program, regardless of make and model.

Is paper included in the Panther Print Program?

20 lb. white and pastel 8.5×11” copy paper is included in the price of the program. To order paper included in the program, go to the request included copy paper form.

To order paper which is not included in the program, go to the purchase custom paper form.

Paper included in the program is generally  delivered within 1-2 business days. Specialty paper is generally delivered anywhere from 1 day to 2 weeks, depending upon whether or not it’s currently in stock.

How do I order and receive supplies?

Printers enrolled in the Panther Print Program embellish a sticker with a printer-specific serial number and ID number needed to request supplies.

To order toner or supplies use the identifying information on your copier’s sticker and call x7768 to reach the PCC IT Service Desk. Ed Phillips of CTX will be contacting you (generally within 1 business day) to handle service or deliver toner and supplies.

If your department is managing multiple devices, you can easily determine which device the supply shipment is for by referencing the asset name on the shipment label with the sticker on your device.

How do I recycle my used supplies?

Toner and ink cartridges should always be recycled. Large toner recycling drop boxes are located at each campus. The Rock Creek, Southeast and Cascade campuses have these drop boxes in the Print Center Pick-Up rooms. The drop box on the Sylvania campus is located just outside the Print Center. The Centers have boxes located at the front desk.

Why has PCC decided to engage in this program?

The Panther Print Program was put into place to give the college transparency and control over printing processes and costs. This program will ultimately save time and money by automating supply-ordering process, improving printing security, and increasing sustainability. By using a single vendor, PCC can predict costs for printing, service, and supplies, as well as free up valuable IT resources to focus on PCC’s overarching strategic goals.

CTX currently manages all the leased and purchased devices throughout the district. Working with one service provider for the college allows us to negotiate low rates for service and supplies, as well as offers the ability to deliver the reports and data necessary to meet PCC’s overarching strategic goals.

Is participation in the Panther Print Program mandatory across all divisions?

Yes, this program is mandatory. The PCC Cabinet and Board of Directors have identified this program as a huge money-saving effort by the college which could be used to prevent future employee layoffs and tuition increases. Only members of the Xerox Fleet Program are exempt from this mandatory printing management program.

Note: While the program is expected to save the college a significant amount of money, some individual departments might not immediately experience cost reduction. Individual departments can mitigate their costs by implementing some of these energy-saving tips for printing.

What’s the difference between the Panther Print and Xerox Fleet Programs?

The two programs are very similar in that members receive the same services and the devices are all linked to the PCC network. However the two main differences between the programs are:

Xerox Fleet Program members actually lease (or purchase) a Xerox multifunctional device through the Print Center and pay a monthly lease fee (or purchase price and timeline, per contract) for the machine and all services. Included in the lease fee or purchase price are all the machine technical services, supplies, training, accounting via Copier ID, and white/pastel 8.5×11” copy paper.

Panther Print Program members continue to use their current devices but now pay “per-click” (printed side of the page) that the machine makes. Included in this per-click cost are all the machine technical services, supplies, and white/pastel 8.5×11” copy paper.

Are specialty printers such as plotters, 3D printers, and CAD printers part of the program?

No, currently this program does not support specialty printers.