Student Conduct and Community Support Manager
Class: Management | Exempt status: Exempt | Grade: K
The Student Conduct and Community Support Manager serves as the College-wide lead for the implementation of student rights and responsibilities systems and operations, including the student disciplinary process and student grievance, complaints, feedback, and appeals resolution. The position is responsible for oversight of a student intervention/CARE (Coordinate, Assess, Respond, Educate) case management system including the supervision of a cross-functional Student Conduct and CARE Team. This position partners with Academic Affairs on student behavior and rights in the classroom, and with Student Affairs on matters related to student belonging and wellbeing, appeal resolution, and policy development and compliance.
- Advances Racial and Social Justice
Actively works toward the elimination of racism and social oppression; utilizes culturally responsive practices and processes to achieve equitable student and employee outcomes
- Drives Vision and Purpose
Participates in the creation of and executes a vision for the College’s mission balancing compliance with flexible, multimodal, inclusive delivery of financial services.
- Drives Engagement
Initiates and drives authentic exploration and engagement cross-departmentally to arrive at collaborative solutions that lead to employee and student success.
- Accelerates Agility and Innovation
Analyzes systems, policies and practices and commits to continuous program improvement through the strategic use of culturally responsive data.
- Builds Partnerships
Partners to solve problems, adapts communication and approaches, supports healthy conflict, and develops strong relationships with associated areas to advance institutional goals.
To support student success by delivering access to quality education while advancing economic development and promoting sustainability in a collaborative culture of diversity, equity, and inclusion.
Our vision for equitable student success
Recognizing the unique value, perspectives, strengths, and challenges of every person who comes to PCC for education, all students will achieve their academic goals through equitable support, quality instruction, clear guidance to persist, and an unwavering commitment to completion shared by the entire College community.
Typical Duties and Responsibilities
- Provides operational leadership and accountability for administrative procedures, systems and practices related to student rights and responsibilities including student conduct/disciplinary procedures, CARE behavioral intervention and support, and resolution of grievances, appeals, and complaints.
- Develops, executes and measures the impact of the College-wide infrastructure and systems that support the resolution of student appeals and grievances and resolution of student behavioral issues.
- Ensures culturally responsive and inclusive operations that center historically underserved and marginalized communities; accountable for flexible service delivery modalities that support access and equitable student outcomes.
- Oversees and maintains compliance with student rights and responsibilities policies and administrative procedures and practices. Remains current on all regulatory and compliance standards related to area of responsibility. Analyzes and advises College related to legal, compliance and regulatory interpretation within the area of responsibility.
- Creates and maintains collaborative and productive partnerships across Academic Affairs, Student Affairs, Public Safety, administrative systems and services, and shared governance bodies in order to integrate institutional effectiveness and planning efforts for holistic and effective conduct and complaint support. Provides leadership and facilitation of cross-functional work related to student behavior intervention, disciplinary procedures, threat assessment, CARE/student support case management, freedom of expression oversight, and grievance and appeals resolution.
- Acts as College primary administrative point of contact for internal and external issues and relationships related to student behavior/conduct, CARE interventions, and grievance, and appeals resolution. Serves as administrative conduct officer and chair of the College CARE Team, a cross-functional group responsible for case management of student behavior and support resolution.
- Liaises closely with leaders in Public Safety regarding general campus safety and the climate/Clery Act, and with the Office of Equity and Inclusion on Title IX, discrimination and harassment complaints.
- Conducts ongoing needs assessment and gap analysis to identify and forecast student and faculty/staff needs; directs modification of practices for continuous process and outcome improvement.
- Develops, oversees, analyzes, and makes budget decisions in alignment with College strategic plan, values and priorities. Forecasts funds needed for staffing, equipment, materials, and supplies for the department. Approves expenditures and implements budgetary adjustments as appropriate. Assumes institutional authority for grants, contracts and technology portfolio that directly support the department’s programs and activities.
- Supervises academic professionals, classified staff, technical/support, interns and/or student staff. Reinforces staff’s development of PCC’s leadership competencies. Evaluates, supports, and provides guidance on professional development plans and goals for staff in accordance with practices, policies, and collective bargaining agreements. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
- Supports, implements and promotes advancement of the district’s equity goals and assists in the hiring of a staff that reflects the diversity of the district. Participates in and supports activities that enhance equity-minded recruiting, hiring, and employee retention practices.
- Performs other related duties as assigned.
Work environment includes frequent disruptions and changes in priorities. Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Working hours may vary and some evening or weekend work is required. Required to provide on-call support. Frequent travel to other locations is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.
Bachelor’s Degree in Counseling, Education, Social Science, or related area. Five (5) years progressively responsible experience related to the area of assignment including two (2) years of supervisory experience.
OR Bachelor’s Degree OR Associate’s Degree in any field. Seven (7) years progressively responsible experience related to the area of assignment including two (2) years of supervisory experience.
OR nine (9) years progressively responsible experience related to the area of assignment including two (2) years of supervisory experience.
Knowledge, Skills, and Abilities
- Program development, budgeting, and project management;
- Student grievance and appeal processes;
- Applicable local, state, and federal laws, codes, rules, and regulations, such as Title IX, FERPA, HIPAA, VAWA and the Clery Act;
- Trauma-informed and culturally responsive restorative justice practices.
- Strategic leadership, management, support and advocacy;
- Planning, implementing, improving, and evaluating programs, policies, procedures, and financials;
- Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
- Managing change and sensitive topics;
- Utilizing data and assessment outcomes for communication and to make continuous improvements for programs and services;
- Managing multiple projects and priorities simultaneously.
- Exercise tact and independent judgment in dealing with student, faculty, staff and community concerns;
- Communicate and execute a vision for student-centered and services through oral and written mediums;
- Manage sensitive and confidential matters, situations, and information, and maintain confidential files;
- Evolve with changing College and student development policies and goals.
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.