Operations Program Manager
Class: Management | Exempt status: Exempt | Grade: J
Under the direction of management, the Operations Program Manager manages and administers a program or center facility and its operations. This position participates in the development, administration, and recommendation of related initiatives, projects, and processes. The incumbent responds to inquiries from College departments, the community, and external agencies. The Operations Program Manager supervises professionals, paraprofessionals, and technical/support staff and/or student workers.
- Advances Racial and Social Justice
Actively works toward the elimination of racism and social oppression; utilizes culturally responsive practices and processes to achieve equitable student and employee outcomes
- Drives Vision and Purpose
Participates in the creation of and executes a vision for the College’s mission balancing compliance with flexible, multimodal, inclusive delivery of financial services.
- Drives Engagement
Initiates and drives authentic exploration and engagement cross-departmentally to arrive at collaborative solutions that lead to employee and student success.
- Accelerates Agility and Innovation
Analyzes systems, policies and practices and commits to continuous program improvement through the strategic use of culturally responsive data.
- Builds Partnerships
Partners to solve problems, adapts communication and approaches, supports healthy conflict, and develops strong relationships with associated areas to advance institutional goals.
To support student success by delivering access to quality education while advancing economic development and promoting sustainability in a collaborative culture of diversity, equity, and inclusion.
Our vision for equitable student success
Recognizing the unique value, perspectives, strengths, and challenges of every person who comes to PCC for education, all students will achieve their academic goals through equitable support, quality instruction, clear guidance to persist, and an unwavering commitment to completion shared by the entire College community.
Typical Duties and Responsibilities
- Plans, organizes, monitors, and manages the day-to-day processes and operations of assigned program or center; interprets and applies federal and state mandated guidelines. Coordinates, implements, administers, and evaluates projects and services.
- Develops, monitors, and recommends improvement to operational processes, procedures, policies, and workflow ensuring alignment with College mission, values, goals and objectives and local, state, and federal laws and regulations. Implements and monitors compliance and develops and maintains program specific documentation.
- Supervises professional, paraprofessional, technical/support and student staff and performs both direct and indirect supervision through subordinates. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
- Communicates and coordinates with students, faculty, and staff on various issues related to operations.
- Develops a variety of administrative documents. Collects and analyzes complex data and information. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.
- Manages and participates in the installation, configuration, troubleshooting maintenance and repair of applicable technologies and associated equipment.
- Evaluates and communicates the impact of potential legal or regulatory changes on the College. Responsible for safety/security of assigned facilities.
- Develops and administers department budget; approves expenditures; reviews financial statements, manages financial operations and implements and allocates resources following budget approval. Reviews and reconciles monthly financial reports.
- Serves as a liaison to internal departments within the College and external agencies and partners including but not limited to: local government, school districts, private schools, public organizations, business and industry, consumers, the general public, contractors and vendors and responds to inquiries and provides information on available resources and services.
- Identifies and maintains adequate reserves required to fund short and long-term business development or operational requirements to include capital plans, operational contingencies and debt service.
- Participates in/on a variety of meetings, committees, and other related groups to communicate information regarding programs, information resources, services, and/or other pertinent information as appropriate. Cultivates and manages relationships with key stakeholders.
- Performs other duties as assigned.
Work environment includes frequent disruptions and changes in priorities. Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Working hours may vary and occasional evening or weekend work is required. Frequent travel to other locations is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.
Bachelor’s Degree in Business Administration, Communications, Marketing, Public Relations or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Three (3) years progressively responsible, professional experience related to area of assignment, including two (2) years of lead or supervisory experience. Successful completion of PCC LEAD Academy or a comparable external leadership training program may substitute for up to 6 months of lead or supervisory experience.
Knowledge, Skills, and Abilities
- Policy and procedure development and implementation practices;
- Inventory management principles and practices;
- Community college operations and administration principles and practices;
- Budgeting, financial and business management principles and practices;
- Applicable federal, state, and local laws, rules, regulations, codes, and/or statutes;
- Public relations principles;
- Marketing principles;
- Grant and/or contract administration principles;
- Analytical methods and techniques;
- Strategic planning principles;
- Program/project management principles and techniques.
- Supervising subordinate staff;
- Coordinating activities with other internal departments and/or external agencies and vendors;
- Developing and monitoring budgets;
- Managing projects;
- Preparing a variety of reports related to operational activities, including statistical analysis;
- Managing, marketing and promoting programs;
- Monitoring compliance with applicable policies, procedures, rules, and regulations;
- Interpreting and applying applicable laws, rules, and regulations;
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and making recommendations in support of goals;
- Speaking in public;
- Planning and implementing program components;
- Conducting needs analysis;
- Conducting outreach activities;
- Interpreting complex documents.
- Work with diverse academic, cultural and ethnic backgrounds of community College students, staff, and community;
- Utilize computer technology for communication, data gathering and reporting activities;
- Communicate effectively through oral and written mediums;
- Assess the consequences and outcomes of program initiatives;
- Monitor legal and regulatory changes;
- Maintain confidentiality.
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.