Portland Community College | Portland, Oregon

Manager of Student Belonging & Wellbeing

Class: Management| Exempt status: Exempt | Grade: J

Under the direction of management, the Manager of Student Belonging and Wellbeing provides development, management, and supervision of core identity-based facilities and functions in an assigned area: Multicultural Centers and DREAMers Resource Center; Queer Resource Centers and Community Resource Navigation and Connection; Veterans Resource Centers and Veterans Educational Benefits Offices; or Women’s Resource Centers and the Outreach and Advocacy Project. Oversees the daily operations of multiple assigned locations across the PCC district, including hiring, training, scheduling, and planning the work of classified, academic professional, casual and student staff, volunteers, and interns. Responsible for student advocacy and outreach, diversity and equity initiatives, programming activities, College and community engagement, holistic student services, and student belonging and wellbeing initiatives. Partners with leadership to ensure cohesion of division goals and work, support consistent operational processes and systems, establish intersectional and interconnected programming, and serve as an institutional advocate for students from marginalized communities and identities.

Typical Duties and Responsibilities

1. Manages the day-to-day operations of assigned centers and functional areas on the campus and district level.
2.  Promotes culturally responsive and inclusive operations and programming that center on historically underserved and marginalized communities. Supports flexible service delivery modalities that enhance access and equitable student outcomes.
3. Supervises classified, academic professional, casual and student staff, volunteers, and interns. Hires, evaluates, trains, disciplines and recommends dismissal as necessary.
4. Creates, plans and implements goals, objectives, strategies, policies, procedures, and training for Student Belonging and Wellbeing per functional area in alignment with division and College goals.
5. Interprets and ensures institutional compliance with federal/state/local/college regulations, policies, and guidance related to all Student Belonging and Wellbeing programs. Analyzes, reviews, develops, and administers related policies, procedures, and processes to ensure effectiveness and compliance.
6. Manages the development and implementation of training and learning outcomes for student staff, student leaders, and volunteers. May instruct, facilitate, and lead classes, workshops, and seminars.
7. Directs and participates in/on meetings, committees, task forces, and/or other related groups pertaining to Student Belonging and Wellbeing programs and services. Communicates and delivers information and presentations regarding services, programs, areas of opportunity, and/or other pertinent information as appropriate.
8. Attends professional conferences and training sessions. Serves as a representative on local, state, and national committees, advocacy groups, and/or other related groups; confers with a variety of governmental agencies and other organizations regarding program issues and opportunities.
9. Serves as a point of contact for internal and external stakeholders on related issues and outreach. Collaborates across the division leadership team, Academic Affairs, Student Affairs, and other areas on a variety of programs, services, and events, to integrate efforts to provide holistic student support.
10. Advises students, faculty, and staff on various issues and topics related to the assigned functional area.
11. Collects and analyzes a variety of complex data and information in various formats; performs needs and program assessments and modifies programming accordingly.
12. Participates in division goal setting and planning, including short-term and long-term planning.
13. Develops, implements, and monitors aspects of program budgets, ensuring compliance with fiscal restraints; implements and allocates resources following budget approval and approves expenditures. Assumes institutional authority for applicable grants and contracts.
14. Participates in and supports activities that enhance equity-minded recruiting, hiring, and employee retention practices.
15. Collaborates with the other student support managers and Managers of Student Belonging and Wellbeing. Manages the development and implementation of services in one of four functional areas: Multicultural Centers and DREAMers Resource Center; Queer Resource Centers and Community Resource Navigation and Connection; Veterans Resource Centers and Veterans Educational Benefits Office; or Women’s Resource Centers and Outreach and Advocacy Project. Provides backup coverage and remains knowledgeable in each area.
16. Performs other related duties as assigned.

Position-Specific Duties and Responsibilities

Multicultural Services (Multicultural Centers and DREAMers Resource Center)

Positions assigned to the Multicultural Centers and DREAMers Resource Center may also be responsible for:

• Overseeing the creation and facilitation of leadership and training programs on topics such as cultural competency, social justice, immigrant justice, anti-racism, and equity.
• Developing students of color as leaders by supporting area Coordinators in providing student initiated programs and training in leadership skills.
• Encouraging exploration of issues of race, ethnicity, and culture and enhancing personal development of students of color and white students by integrating theory and learning into their daily lives.
• Providing programmatic context for informed action and practical experience of issues critical to people of color and society.
• Managing the Men of Color Leadership Program, which combines credit courses with student development resources led by staff and faculty of color.  Overseeing capacity building around cohort-based programming and expansion into supporting Women of Color.

Queer Resource Centers and Community Resource Navigation and Connection

Positions assigned to the Queer Resource Centers and Community Resource Navigation and Connection may also be responsible for:

• Overseeing the creation and facilitation of leadership and training programs on topics such as social and gender justice; queer, trans, and gender diverse rights; community resource and benefits navigation; pronoun use; and anti-racism and equity.
• Developing queer, trans and gender diverse students as leaders by supporting area Coordinators in providing student initiated programs and providing training in leadership skills.
• Supporting students with marginalized genders and sexualities to create an inclusive and intersectional College climate promoting gender justice, sexual liberation, and equity.
• Advocating for and supporting a College culture and climate shift around basic needs resources and holistic student services through a poverty informed and culturally responsive lens.

Veterans Services (Veterans Resource Centers and Veterans Educational Benefits Offices)

Positions assigned to the Veterans Resource Centers and Veterans Educational Benefits Offices may also be responsible for:

• Overseeing the creation and facilitation of leadership and training programs on topics such as cultural competency for supporting veteran students, social justice, equity, and trauma informed care.
• Ensuring the certification of veterans’ educational benefits within federal guidelines and in compliance with Veterans Affairs.
• Supporting area Coordinators in providing safer, welcoming, and friendly spaces where veterans can talk with other veterans, students, and advocates and build community.
• Developing systems to connect veterans to VA and PCC benefit programs including transitional tools, support services, and guidance navigating PCC systems.

Women’s Resource Centers and Outreach and Advocacy Project

Positions assigned to the Women’s Resource Centers and Outreach and Advocacy Project may also be responsible for:

• Overseeing the creation and facilitation of leadership and training programs on topics such as multicultural/intersectional feminism; awareness, prevention, and support for survivors of gender based violence, interpersonal violence, and sexual assault rooted in the principles of trauma informed care; and social justice, gender justice, anti-racism, and equity.
• Managing the Illumination Project, a student leadership and social justice theater program and Transiciones Oeste, a strengths-based program offering a supportive learning community tailored to Latinx women transitioning to college.
• Supporting area Coordinators in providing programming, clubs, and events related to gender and social justice; crisis intervention and problem solving, and providing College and community resource referrals.
• Encouraging the exploration and advocacy of issues College-wide around gender, gender equity, sexism, and reproductive justice for students of all genders and backgrounds.

Work Environment

Work environment includes frequent disruptions and changes in priorities. Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Working hours may vary and some evening or weekend work is required. This position requires occasional lifting of office supplies, training materials and computer equipment. Frequent travel between campuses is required, along with occasional out of district travel.

Minimum Qualifications

Master’s Degree in Education, Student Affairs/Services, Management, Social Science, or other related field. Three (3) years of progressively responsible professional experience working in higher education student activities providing program/project management or coordination, to include two (2) years of management/supervisory experience.

OR Bachelor’s Degree in Education, Student Affairs/Services, Management, Social Science, or a related field AND five (5) years of progressively responsible professional experience working in higher education student activities providing program/project management or coordination, to include two (2) or more years of management/supervisory experience.

OR Bachelor’s Degree in any field AND seven (7) years of progressively responsible professional experience working in higher education student activities providing program/project management or coordination, to include two (2) or more years of management/supervisory experience.

OR nine (9) years of progressively responsible professional experience working in higher education student activities providing program/project management or coordination, to include two (2) years of management/supervisory experience.

Knowledge, Skills, and Abilities

Knowledge of:

• Theory, trends, issues, and accepted practices relevant to higher education, student affairs, student leadership development, and student wellbeing;
• Principles of belonging, justice, equity, anti-racism, diversity and inclusion;
• Supervisory principles;
• Program development and management;
• Budgeting and budget management;
• Policy and procedure development and administration;
• Applicable local, state and federal laws, codes, rules, and regulations.

Skills in:

• Supervising staff;
• Project management and event planning and management;
• Managing, marketing, and promoting programs;
• Effective training techniques and learning theory;
• Planning, implementing, improving, and evaluating operations, programs, policies, procedures, financials;
• Evaluating research to identify potential solutions, resolve problems, and provide information;
• Utilizing data and assessment outcomes for communication and making continuous improvements for programs and services.

Ability to:

• Work with diverse academic, cultural and ethnic backgrounds of community college students and staff;
• Facilitate systemic change for racial and social equity and justice;
• Manage and mediate conflict and sensitive topics;
• Apply independent judgment to interpretation and application of rules, regulations, policies, and procedures;
• Utilize computer technology used for communication, data gathering and reporting;
• Communicate effectively through oral and written media;
• Implement principles of multi-disciplinary, intersectional, and collaborative program management.

New: 2/2022

Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.