Director of Academic Affairs/Student Affairs Application Systems & Support
Class: Management | Exempt status: Exempt | Grade: M
Under the direction of management, the Director of Academic Affairs/Student Affairs Application Systems & Support has overall responsibility and accountability to oversee the strategic operations of technology systems and support for Academic Affairs and Student Affairs divisions, which includes planning, organizing, and managing applicable functional areas in support of College objectives. Develops and provides strategic direction with management in user support and training, technology adoption, implementation and upgrading of applications, software, and/or other technological systems. Provides leadership in partnering with Information Technology and other key stakeholders to ensure high availability and service levels for all systems. Responds to inquiries from College departments and/or external agencies and supervises management, administrative and technical/support staff.
Leadership competencies
- Advances Racial and Social Justice
Actively works toward the elimination of racism and social oppression; utilizes culturally responsive practices and processes to achieve equitable student and employee outcomes - Drives Vision and Purpose
Participates in the creation of and executes a vision for the College’s mission balancing compliance with flexible, multimodal, inclusive delivery of financial services. - Drives Engagement
Initiates and drives authentic exploration and engagement cross-departmentally to arrive at collaborative solutions that lead to employee and student success. - Accelerates Agility and Innovation
Analyzes systems, policies and practices and commits to continuous program improvement through the strategic use of culturally responsive data. - Builds Partnerships
Partners to solve problems, adapts communication and approaches, supports healthy conflict, and develops strong relationships with associated areas to advance institutional goals.
Our mission
To support student success by delivering access to quality education while advancing economic development and promoting sustainability in a collaborative culture of diversity, equity, and inclusion.
Our vision for equitable student success
Recognizing the unique value, perspectives, strengths, and challenges of every person who comes to PCC for education, all students will achieve their academic goals through equitable support, quality instruction, clear guidance to persist, and an unwavering commitment to completion shared by the entire College community.
Yes to Equitable Student Success (YESS)
Our roadmap to dismantling barriers and building inclusive systems of education and support.
Typical Duties and Responsibilities
- Provides strategic and operational leadership and accountability for Academic Affairs and Student Affairs administrative applications. Serves as key liaison across departments to provide strategic direction, communications, direct training and services.
- Oversees training design team and engages with the department and/or service area to create and manage training and resources. Cultivates continuous learning and best practices and leads the development of the technical expertise needed to meet long-term business objectives.
- Directs mission critical technology systems and support to maintain business continuity, including responding to crises and emergencies.
- Collaborates with stakeholders to develop application integration and analytics that meet the changing needs of the divisions’ digital future. Ensures that developed and commercial applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues.
- Engages in divisions’ goal setting and planning, including short-term and long-term planning. Provides business insights, performs needs assessments and modifies services and programs accordingly.
- Builds and maintains collaborative and productive partnerships with IT and other College departments to drive College strategy; liaises with user and technical groups, and serves as a high-level subject matter expert (SME) in the functional technical management of systems administration.
- Supervises management, academic professionals, classified staff, technical/support, interns and/or student staff. Reinforces staff’s development of PCC’s leadership competencies. Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary.
- Develops and oversees the administration of policies, procedures, and processes in support of departmental operations; ensures compliance, alignment and consistency across the district. Accountable for the maintenance of accurate and complete system documentation and business records; provides oversight of quality assurance at technical and procedural levels.
- Manages governance activities and has responsibility for improving the quality and managing the protection of sensitive data and information assets. Establishes and ensures adherence to a data governance framework for data policies, standards, and practices to achieve the required level of consistency, quality, and protection to meet overall business needs.
- Supervises and supports the implementation of new technology systems, sustaining operations, updates, testing, and troubleshooting. Tracks and tests new technologies and techniques. Establishes procedures to support research and development activities to determine the suitability of new technology and procedures.
- Exercises leadership in achieving optimal organizational efficiency and effectiveness, including initiatives to improve work processes/policies, staff performance, and leverage and improve systems. Reviews innovations and trends in technology for institutional applicability.
- Manages and maintains multiple related technology tool licenses, contracts and vendor relationships. Analyzes and makes recommendations for the purchase of new technology solutions.
- Oversees, analyzes, and makes budget decisions in alignment with College strategy, values and priorities. Forecasts funds needed for staffing, equipment, materials, and supplies. Approves expenditures and implements budgetary adjustments as appropriate.
- Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding College-wide technology services, programs, areas of opportunity, and/or other pertinent information as appropriate.
- Supports, implements and promotes advancement of the district’s equity goals and assists in the hiring of a staff that reflects the diversity of the district. Participates in and supports activities that enhance equity-minded recruiting, hiring, and employee retention practices.
- Performs other related duties as assigned.
Work Environment
Work environment includes frequent disruptions and changes in priorities. Work is generally performed in an office environment with frequent interruptions and irregularities in the work schedule. Working hours may vary and some evening or weekend work is required. Frequent travel to other locations is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.
Minimum Qualifications
Bachelor’s Degree in Information Technology, Computer Science, Education, Business, Organizational Leadership or related discipline. Relevant experience may substitute for the degree requirement on a year-for-year basis. Five years (5) progressively responsible professional information technology experience including applications systems management, information management, and analysis. Two (2) years of supervisory experience.
Knowledge, Skills, and Abilities
Knowledge of:
- Supervisory principles;
- Program development, budgeting, and management;
- Project management principles and practices;
- Applicable local, state and federal laws, codes, rules, and regulations;
- FERPA and other privacy standards in education;
- Data modeling and management techniques and strategies;
- Data architecture principles;
- Process development and implementation;
- Business case development;
- Applicable higher education technology systems;
- Technological trends;
- Analytical methods;
- Best practice in educational technologies;
- Accessible technology standards;
- Higher education processes and practices;
- Customer service principles.
Skills in:
- Strategic leadership and management;
- Planning, implementing, improving, and evaluating operations, programs, policies, procedures, financials;
- Evaluating research to identify potential solutions, resolve problems, and provide information;
- Utilizing data and assessment outcomes for communication and making continuous improvements for programs and services;
- Preparing and/or reviewing reports;
- Data stewardship (maintaining timelines, quality, and accuracy of data);
- Adapting to rapidly changing environments;
- Analyzing business problems and making recommendations based on findings, projecting consequences of proposed actions, and making recommendations in support of goals;
- Communicating technical information to a non-technical audience;
- Maintaining confidentiality;
- Coordinating activities with other internal departments and/or external agencies;
- Preparing a variety of reports related to operational activities, including statistical analysis.
Ability to:
- Influence the behavior of others through persuasion and communication strategies;
- Communicate effectively in both verbal and written form;
- Manage healthy conflict to resolve issues in alignment with College mission and goals;
- Work effectively with diverse academic, cultural, and ethnic backgrounds of community college students and staff;
- Apply independent judgment to interpretation and application of rules, regulations, policies, and procedures.
New: 9/2021
Portland Community College is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected class.