CCOG for CEU 901Y Summer 2024

Course Number:
CEU 901Y
Course Title:
Advanced Workplace Mediation
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:

Course Description

An advanced training focusing on the dynamics that arise in workplace conflicts, and the understanding and skills needed to assist parties to resolve conflicts and improve their working relationships. All role plays and exercises are based on typical scenarios of conflicts that arise in the workplace.

Intended Outcomes for the course

•    Perform a pre-mediation assessment and "getting parties to the table"
•    Create safety
•    Neutrality dilemmas: how to gain credibility when you care about the outcome
•    Work with the reality of power imbalances in the workplace
•    Help parties to negotiate behavior changes
•    Build and restore good working relationships
•    Integrate mediation practices and principles into an organization