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CCOG for CEU 3459 Winter 2024

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Course Number:
CEU 3459
Course Title:
Supervisory Development Program
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:

Course Description

Topics covered are Communication Skills, Role of the Supervisor, Performance Management Setting the Stage, and Crucial Conversations. Course activities include presentations, discussions, case applications, relevant role-plays, team problem solving, and skill application exercises.

Intended Outcomes for the course

Identify common communication problems that may be holding you back, Develop skills to ask questions that give you information you need, Recognize key responsibilities of supervisors, Identify individual supervisory styles and understand style implications, The importance of appreciation, recognition and praise, Evaluating performance against goals, Monitoring job progress, How to communicate best when it matters most, Overcoming stage fright in meetings, Important steps in holding crucial conversations