Web services

Updates not showing

When you look at web pages, your browser holds onto a copy of each page (this is called caching). These copies speed up your web surfing, but if a page was updated after your browser saved its copy, you may be seeing an outdated version of that page.

Refreshing a page

If you think you’re seeing an old version of a page, refreshing the page will usually work. There’s a refresh button near or inside the address bar at the top of your browser window, or you can use Ctrl + R (or Cmd + R on a Mac) to refresh the page.

Clearing your cache

Sometimes browsers are stubborn and refreshing won’t work – you’ll need to remove the page copies your browser is saving. This is called clearing your cache, and different browsers and operating systems handle it in different ways:

Desktop computers and laptops
Chrome

Chrome's clear browsing data window with "browsing history", "download history", "Cookies and other site and plugin data" and "cahced images and files" checked
Windows:

  1. Press Control + Shift + Delete.
  2. Delete your browsing history, download history, cookies, and cached images and files from the beginning of time.

Mac:

  1. Press Command + Shift + Delete.
  2. Delete your browsing history, download history, cookies, and cached images and files from the beginning of time.
Firefox

Firefox's Clear All History window with "browsing & download history", "cookies" and "cache" checked
Windows:

  1. Press Control + Shift + Delete.
  2. Delete your Browsing & Download History, Cookies, and Cache. Choose Everything in the Time range to clear the dropdown.

Mac:

  1. Press Command + Shift + Delete.
  2. Delete your Browsing & Download History, Cookies, and Cache. Choose Everything in the Time range to clear the dropdown.
Internet Explorer

Internet Explorer's Delete Browsing History window with "temporary Internet files and website files", "cookies and website data", "history" and "download history" checked

  1. Press Control + Shift + Delete.
  2. Delete your Temporary Internet files and website files, Cookies and website data, History, and Download History.
Edge

Edge browser clear history box with "Cookies and saved website date" and "Cached data and files" selected

  1. Press Control + Shift + Delete.
  2. Choose “Cookies and saved website data” and “Cached data and files”, then click Clear.
Safari

Safari's Clear History window with "clear: all history" selected

  1. Go to History in the toolbar and select Clear History.
  2. Choose all history.
Opera

From the Tools menu, choose Preferences. Expand the Advanced options and choose History. Click the Empty now button.

Mobile devices
iPhone in Safari
  1. Tap Settings from the Home screen
  2. Scroll down until you see Safari, and tap it to open the Safari options
  3. Scroll down and tap Clear History and Website Data
  4. Confirm that you want to clear history and data
iPhone in Chrome
  1. Open the Chrome browser
  2. Tap the Menu button (the 3 vertical dots icon) in the upper right corner of the screen
  3. Tap Settings towards the bottom of the menu
  4. Tap Privacy under Advanced
  5. Tap Clear Browsing Data at the bottom
  6. Make sure Cached Images and Files is checked, and tap the red Clear Browsing Data button at the bottom
  7. Confirm that you want to clear browsing data
Android
  1. Go to Settings
  2. Tap Apps (or Applications)
  3. Tap the app you want to clear the cache for (such as Chrome, Firefox, Browser, or Internet)
  4. Tap Storage
  5. Tap Clear Cache

If this doesn’t work on your Android device, you can try one of these browser-specific methods.