Portland Community College | Portland, Oregon Portland Community College

Service Desk: Service Request Status

PCC IT uses an automated Service Desk ticket system to record and track requests for IT services, break/fix or problem reports. If you submit a request via email, phone call or the Kace self-service Web portal, you should receive a PCC IT service desk notification email with the ticket number, ticket status, and a link back to the Web version of the ticket.

  1. To view, PCC IT service desk tickets you have submitted, go to the PCC Service Desk Ticket System – Self Service Portal.
  2. Enter your MyPCC username and password.Kace Self Service Login
  3. Leave the Organization field blank.
  4. Click Login.
  5. The Self Service Home page will display.
  6. A list of the last five (5) tickets you submitted, including status, will be displayed. To see all your tickets click View My Tickets.Kace Self Service Home Page
  7. To view ticket details including comments, click the ticket title or number.
  8. To submit a new ticket click the Have a problem? button, or contact the Service Desk at 971-722-4400 or by email to servicedesk@pcc.edu.