PCC IT change approval request

Information Technology

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PCC IT Integrated Change Control program goal is to:

Ensure the use of standardized methods and procedures to foster efficient and prompt handling of IT Services changes, so as to reduce service delivery costs, avoid unplanned disruptions to service delivery, and improve service quality.

For more specific details on the CAR process, please see Change Control Process on Spaces.

CAR types:

Standard: Change date is at least 7 days in the future. (most changes)
Urgent: Change date is less than 7 days from request, manager approval required.
Emergency: Immediate change date to restore services, director approval required.

Change title or subject*

Please provide a brief description of the change being requested in one sentence or less. Note: You do not need to prepend the title with "CCB" or urgent, etc.. this will automatically be done upon submit.

Primary system or service impacted*

Full description of change, including purpose and scope*

Location where change is needed*

Building

Room

Change type*

Standard

Urgent

Emergency

Change severity*

Severity 1 (campus or district, service outage expected)

Severity 2 (could impact specific service availability)

Severity 3 (no impact to service availability is expected)

Maintenance window start date*

Maintenance window start time*

Hour

Minute

24-hour time

Maintenance window end date*

Maintenance window end time*

Hour

Minute

24-hour time

Planned service interruption notes (if applicable)

Important: Please include any outage timeframes, durations, etc.

If this change will happen outside of our IT standard maintenance window please provide additional details (if applicable)

Note: Please try to avoid any Severity 1-2 work on dates that may conflict with other IT Maintenance, Critical Ops and PCC academic calendar.

Impact assessment*

Please detail all technology services, locations, and devices that may be impacted by this change.

Who are the stakeholders?*

Please list primary user groups of the services being changed that may be impacted.

What is the impact or risk if the change is not performed?

Contacts for further details on CAR (IT staff doing work, manager names and phone numbers)?*

Rollback plan (should the change be unsuccessful)*

Parent ticket number (6-digits, if applicable)

What is your email address?*

All submitted CAR tickets will be reviewed at a weekly Change Control Board (CCB) meeting held on Tuesday at 11am. Please be sure to join the next one to review your request. You can find the Google Meet/Bridge details for the event on the IT Maintenance calendar.

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