Report an Issue – Issue Type Descriptions
When submitting a support request to PCC IT, you will be asked to select a User Issue Type:
This helps us properly route your support request to the proper team. Here is a brief description of what each Issue Type is related to:
User Issue Type Descriptions:
Admissions & Credential Systems: Issues within ALEKS, Slate, NSC Reporting, or Parchment.
Course Evaluation Systems: Resetting individual student class evaluations, correcting faculty access to their own Course Evaluations
Class Video & Instructional Tools: Crash or error messages inside Zoom and other video and instructional platforms.
Classroom & Event Technology: Broken equipment in classrooms, hybrid spaces, or event setups.
Computer, Software & Printing: Physical computer damage, devices that won’t turn on, or hardware failures.
Course Evaluation Systems: Data entry issues in Issues in Banner, Workday or Astra Schedule relating to course and section management and room reservations
D2L Brightspace: Glitches within D2L, course visibility issues, or Kaltura/MyMedia errors.
Information Security: Reporting suspicious emails, suspected malware, or a compromised account.
Network & Connectivity: Inability to connect to PCCWifi, Eduroam, or PCCGuest networks.
Phones & Voicemail: Desk phone errors, voicemail resets, or institutional cell phone issues.
Student Support & Success Platforms: Glitches within Forage (EAB), GRADPlan (DegreeWorks), Navigate360 (EAB), Panther Hub (Campus Groups), Panther Works (Symplicity CSM), or Panther Pantry (Pantry Soft).
Student System Processes: Issues for workflows and processes that are multi-system and affect student systems or student information.
Websites & Intranet: General errors or downtime on MyPCC, the public website, the Intranet, or WordPress sites.
Workday & Banner: Direct issues with Banner, Workday, payroll modules, or ChromeRiver. Failures or errors when generating or running reports in Argos, Tableau, or Banner.