CEU3365 Patient Access Specialist II Online
Define customer service in health care. Articulate forms of communication in the health care field. Correct patient identification practices in maintaining patient safety and need in difficult situations. Explain the revenue cycle and the functions.
Patient access services in a hospital setting encompass many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. Patient Access Specialists are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital complaint with the many regulatory agencies, maintaining patient safety through correct patient identification practices, and providing extraordinary customer service, insurance verification and collection skills in difficult situations.
Over the next 20 weeks (broke into two 10 week terms) the course will provide participants with the basics of customer service and an introduction to the "tools of the trade" or requirements of being a Patient Access Specialist (health insurance professional) for individuals seeking to work in the healthcare industry.
Students must finish and pass Patient Access Specialist I before taking Patient Access Specialist II.
PAYMENT for your course(s) is DUE WHEN YOU REGISTER. Register and pay online or by phone: 971-722-8888.
DROP/REFUND POLICY: You must drop a course at least one day before the class begins to receive a refund.
Credits: 4.90 CEU
| CRN | Class type | Location | Days & time | Dates | Seats available | More info |
|---|---|---|---|---|---|---|
| 25231 | Remote | Not applicable | Wednesday from 6 to 7pm | From April 10 through June 12, 2024 | Instructor: Barb J Mack Tuition: $0 Fees: $0 | |
| and Online | Not applicable | Available 24/7 | From April 10 through June 12, 2024 | Instructor: Barb J Mack |
Class schedule definitions
- Registration:
- Write down the CRNs (ex. 22398) of your selected classes to register.
- Class types:
- see more about class types
- In-person: classes take place at specific times and locations. Attendance in person is required.
- Online: classes do not have meeting times. Regular online interaction is required and there are weekly assignments.
- Remote: classes take place at specific times online. Students must be logged in during class meeting times.
- In-person and remote: classes meet both in-person and remotely. Attendance at both is required.
- In-person and online: classes meet in-person with additional online activities required.
- Remote and online: classes meet remotely with additional online activities required.