Portland Community College | Portland, Oregon

How will training be relevant to and align with your company?

Our courses can be tailored to suit your needs, helping your organization fulfill its goals and stay true to its mission.

Sit down with us and we’ll help draft solutions that you can implement right away. Since our training is structured around your company processes, your employees can directly apply what they learn to the tasks they perform every day.

How does this training engage employees?

PCC involves your employees in the learning process through relatable exercises, case studies, and stories that lead your team to think about and discover solutions for themselves. Where possible, our experienced instructors use your company materials in workshops to make an immediate connection between subject matter and your daily operations.

For example, let’s say you want to train your team in expert-level use of Microsoft Excel. We’ll identify which version you have, and use your spreadsheets to create lessons that optimize tasks employees actually perform.

How can PCC help create effective managers?

Often, new managers have a lot of expertise within their field, but have very little experience in leadership positions. We can help you maximize the effectiveness of managers by teaching them the basic skills they need to communicate clearly, delegate wisely, budget efficiently, and more.

Some of our most popular management courses include:

• Motivating Employees
• Effective Meetings
• Role of the Supervisor
• HR Skills for Every Manager
• Finance for the Non Finance Manager

What is the expertise of PCC instructors and consultants?

Instructors at PCC come from a diverse range of backgrounds, but each of them has real world expertise in their area. From leadership and management, to state-of-the art computer skills and technical training, our instructors apply their industry experience to provide you with professional solutions that achieve desired outcomes.

We strive to have the best instructors in the Portland area, who train using the most current, proven learning methodology & technologies.

Communication

• Active Listening
• Appropriate and Effective Use of Email
• Business Writing That Works
• Communicating to Different Personality Types
• Communication Strategies
• Conflict Resolution – Dealing with Difficult People
• Conflict Resolution – Getting Along in the Workplace
• Diversity Training – Celebrating Diversity in the Workplace
• Giving Effective Feedback
• Influence and Persuasion
• Public Speaking – Presentation Survival School

Project Management

• Project Management Fundamentals
• Intermediate Project Management
• Advanced Project Management
• Project Breakthrough
• Project Management for Healthcare
• Project Management for Manufacturing
• Project Management for Municipalities

Software Applications

• Microsoft Access
• Microsoft Office – Excel, Word, PowerPoint
• Microsoft Project
• SharePoint
• SQL
• WordPress

Customer Service

• Customer Service for the 21st Century
• Critical Elements of Customer Service
• Managing Customer Service

Leadership Development

• 7 Habits of Highly Effective People
• Building Better Teams
• Business Succession Planning – Developing and Maintaining a Succession Plan
• Change Management – Change and How to Deal with It
• Coaching – A Leadership Skill
• Conducting Effective Performance Reviews
• Creating a Respectful Workplace
• Delegation – The Art of Delegating Effectively
• Emotional Intelligence
• Finance for the Non-Financial Manager
• Goal Setting
• Hiring for Success – Behavioral Interviewing Techniques
• HR for the Non-HR Manager
• Meeting Management – The Art of Making Meetings Work
• Mentoring
• Motivating Your Workforce
• Managing Employee Performance
• Problem Solving and Decision Making
• Role of the Supervisor
• Social Intelligence
• Strategic Planning
• Strengths Based Leadership
• Time Management – Get Organized for Peak Performance
• Understanding Self and Others – DiSC
• Understanding Self and Others Managers Version – DiSC

Industrial/Technical

• Basic Electrical and Electronic Troubleshooting
• Blueprint Reading
• Drafting and AutoCAD
• Hydraulic Vacuum and Pumps Troubleshooting
• Mechanical Theory
• Pneumatic Troubleshooting
• Schematics
• Statistical Process Control
• Welding