Communication best practices
The single biggest problem in communication is the illusion that it has taken place.
– William H. Whyte¹
Strong communication is especially important in an online environment. The tips below can help students to communicate more effectively.
Proactive communication
What is it?
Proactive communication is the practice of sharing information in advance – before someone has to ask for it or before a possible issue escalates. Communication is planned, flexible, and provides clear information. It’s about anticipating questions, concerns, or challenges, and addressing them early so that everyone stays aligned and informed.
- Reactive communication is responding only when someone asks a question or when an issue arises.
- Proactive communication is reaching out first with updates, clarifications, or potential solutions.
What does proactive communication look like in college?
- Email instructors in advance, about planned absences or questions.
- Form relationships with instructors and peers.
- Schedule appointments with a tutor when something is unclear prior to the due date.
- Schedule appointments with your academic advisor well before registration.
- Schedule personal appointments outside of class time.
Communication tips
- Prior to reaching out to your instructor, review your syllabus.
- Many questions can be answered by the syllabus.
- Some instructors provide specific information about the best way to communicate with them.
- If you receive communication that elicits an emotional response, hold off from responding until you are calm.
- Be as clear and concise as you can in your communication.
- Proofread your communication before sending/posting.
- Check your PCC email regularly and often!
- Getting to know your instructor professionally can make it easier to talk if a problem comes up. Learn more about how to develop relationships with instructors and how to mitigate conflict.²
Communication resources
The resources below provide additional information about effective communication.
- Communicating Effectively Online
- Learn more about communicating in an online environment.
- Chapter 8 Communication by OpenStax
- This chapter provides an overview of the purpose of communication. It also examines the components of communication, the influence of technology, and the barriers that hinder effective communication.
Need more support?
Online success coaches offer personalized support to help you clarify and achieve your goals, reflect on your habits, and overcome challenges.
Sources
¹ “Is Anybody Listening?” William H. Whyte and the editors of Fortune Magazine. Simon And Schuster. 1952.
² Modern Blueprint for College and Career Success: Chapter 56: Building Relationships in College