Portland Community College | Portland, Oregon Portland Community College

CCOG for MSD 206 Fall 2022

View archive version »
Course Number:
MSD 206
Course Title:
The Troubled Employee
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:

Course Description

Reviews the factors contributing to the development of the troubled employee. Includes identifying potential troubled employee work habits and attitudes (e.g. absenteeism, tardiness, sudden personality change), Employee Assistance Programs and possible community assistance agencies. Audit available.

Intended Outcomes for the course

Assess, advise, listen to, and document the troubled employee to help him/her change counterproductive behaviors, as well as achieve company objectives.

Use results of assessment to determine when to confront, use Human Resources support, and/or recommend the Employee Assistance Program for a troubled employee.

Outcome Assessment Strategies

  • Various individual and/or group skill-building activities such as role-plays, case studies, or other exercises geared toward critical analysis of course concepts.
  • Written assignments or oral reports designed to integrate course material into personal experience or experiences of others.
  • Complete exams comprised of essay and/or objective questions, or an individual and/or team project or paper which requires integration, application, and critical examination of course concepts, issues, and themes.

Course Content (Themes, Concepts, Issues and Skills)


  • Active listening
  • Problem solving
  • Confrontation
  • Counseling
  • Performance appraisal
  • Documentation
  • Creating an open communication climate

General Concepts

  • Accountability
  • Motivation
  • Problem Behavior
  • Disciplinary process
  • Interpersonal Communication
  • Performance Appraisal
  • Human Resources support


  • Employee assistance
  • Achieving company objectives
  • Counseling employees


  • Insubordination
  • Equity
  • Bias
  • Confrontation