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CCOG for MSD 203 Fall 2022

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Course Number:
MSD 203
Course Title:
Emotional Intelligence in Work
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:

Course Description

Examines models, concepts and core competencies of emotional intelligence. Explores various skills to enhance emotional well-being and to build productive professional relationships in a diverse organizational climate. Includes developing strategies for managing others with various emotional competency levels. Audit available.

Intended Outcomes for the course

  • Identify emotional intelligence strategies employees can implement to facilitate effective working relations in a diverse workforce.
  • Utilize skills to enhance abilities in recognizing and appropriately responding to customers’ and employees’ emotions.
  • Analyze the role emotional intelligence plays in supporting an organization’s success and productivity.
  • Apply emotional intelligence techniques in leading and motivating teams to achieve desired organizational outcomes.

Course Activities and Design

Uses lecture, case studies, group and individual student activities.

Outcome Assessment Strategies

  • Apply individual and /or group skill-building activities such as role-plays, case studies, or other exercises geared toward critical analysis of course concepts.
  • Use written assignments or oral reports designed to integrate course material into personal experience or experiences of others.
  • Complete exams comprising of essay and/or objective questions, or an individual and/or team project or paper requiring integration application, and critical examination of course concepts, issues, and themes.

Course Content (Themes, Concepts, Issues and Skills)


  • IQ vs EI (emotional intelligence)
  • Reading others correctly
  • Managing emotions
  • Empathy
  • Effect work relationships
  • Managing conflict
  • Motivating
  • EI behaviors support high performance
  • Increase job satisfaction
  • Decision making


  • Utilizing emotional intelligence to manage self.
  • Managing other through emotional intelligence
  • Understanding how to use emotions in facilitating thought and behavior
  • Knowing the difference between reaction and considered response
  • Expanding knowledge of emotional patterns in yourself and others.


  • Identify emotions in workplace setting
  • Recognize the benefits of Emotional Intelligence
  • Build more effective work relationships
  • Identify the competencies of Emotional Intelligence
  • Ability to empathize
  • Techniques to manage emotions
  • Recognize emotional state of others
  • Manage conflict using emotional intelligence tools.


  • Knowledge and IQ alone does not predict success in the workplace.
  • Manage those displaying debilitating emotions.