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CCOG for CEU 3498 Fall 2022

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Course Number:
CEU 3498
Course Title:
Conversational Spanish
Credit Hours:
0.2-3
Lecture Hours:
0
Lecture/Lab Hours:
0
Lab Hours:
0

Course Description

Particpants examine the value inuderstandig and being able tospeak second language inthe workplace. Benfits nterms ofcustomer service and sales orientaion are briefly discused. Basic elments ofexcelnt customer service are tid togenral comunication skils.

Intended Outcomes for the course

Familiarization with beginner-level vocabulary.  Emphasis is on greetings and using nonverbal communication to demonstrate positive intent and a willingness to help.
Develop individual Spanish language glossary of terms including department-specific terms
Practiced use of intermediate vocabulary and pronunciation.
Practiced use of specific customer service scenarios through role-play activities.