CCOG for CEU 3473 Spring 2024
- Course Number:
- CEU 3473
- Course Title:
- Emergency Dispatch Service Certification Program
- Credit Hours:
- 2.4
- Lecture Hours:
- 0
- Lecture/Lab Hours:
- 0
- Lab Hours:
- 0
Course Description
Utilizes the NAED course to prepare for qualification of the nationally recognized National Academies of Emergency Dispatch, Basic Telecommunicator (NAED) Certificate.
Intended Outcomes for the course
Establish techniques for communicating with callers in crisis.
Apply and define police, fire and medical call classifications.
Define liability and ethical issues inherent to telecommunications.
Apply quality assurance and improvement protocols used in communications centers.
Create a stress management plan to address the effects of burnout in telecommunications.