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CCOG for CEU 3473 Fall 2022

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Course Number:
CEU 3473
Course Title:
Emergency Dispatch Service Certification Program
Credit Hours:
Lecture Hours:
Lecture/Lab Hours:
Lab Hours:

Course Description

Utilizes the NAED course to prepare for qualification of the nationally recognized National Academies of Emergency Dispatch, Basic Telecommunicator (NAED) Certificate.

Intended Outcomes for the course

Establish techniques for communicating with callers in crisis.  

Apply and define police, fire and medical call classifications.  

Define liability and ethical issues inherent to telecommunications.

Apply quality assurance and improvement protocols used in communications centers.   

Create a stress management plan to address the effects of burnout in telecommunications.