Verbal and non-verbal communication
Communication is different across cultures. Both body language and the words used affect what others hear and how they’re understood. By noticing how your style is different from others, you can adjust and avoid confusion or misunderstandings.¹
Verbal communication
Verbal communication consists of spoken and written words to convey a message. There are two styles of verbal communication.
Direct communication styles
Verbal messages focus on tasks, are direct and impersonal, and reveal the speaker’s true intentions. Conflict is addressed openly, with people saying what they think.¹
Indirect communication styles
In indirect communication, the communication is personal and focuses on the relationship, thus minimizing the message. Speakers use subtle language, context, and small talk to maintain harmony and avoid confrontation, valuing ‘saving face’ over directness.¹
Non-verbal communication
Non-verbal communication consists of body language – gestures and expressions that convey a message. Just like verbal communication, non-verbal communication is also shaped by culture, and body language can be interpreted differently across cultures.
Examples of non-verbal communication include:
- Facial expressions
- Gestures
- Posture
- Eye contact
- Physical space between people
Communication assessment
Interested in understanding how you communicate? The Interpersonal Communication Skills Assessment is a 20-question tool that provides personalized insights once completed.
Note: Use your results as an opportunity to reflect on your communication strengths and identify areas for growth. No one communicates perfectly, everyone has unique strengths and opportunities to improve.
Need more support?
Online success coaches offer personalized support to help you clarify and achieve your goals, reflect on your habits, and overcome challenges.
Sources
¹ Modern Blueprint for College and Career Success: Chapter 58: Verbal and Non-Verbal Communication