Portland Community College | Portland, Oregon

New Student Advising Program Coordinator

• Title: New Student Advising Program Coordinator
• Class: Academic Professional
• Exempt Status: Exempt
• Level: 4

Job Summary

Under the direction of management, the New Student Advising and Resources Coordinator is responsible for coordinating and providing direct services related to first-term academic advising  and engagement of new students. Develops and maintains an academic advising new student communication and engagement plan that includes direction for course placement, academic program exploration, initial academic/career path decisions, first term academic planning,

Typical Duties and Responsibilities

1. Develops and maintains a college wide new student communication and engagement plan for academic onboarding that includes direction and guidance for the course placement process, academic program exploration, initial academic/career path decision making, first term academic planning, first term registration, and individualized resource referral.
2. Develops and maintains content for new student advising sessions and is responsible for college-wide consistency of content and delivery of services.

3. Trains professional and peer advisors related to new student advising content and services.
4. Collaborates closely with other coordinators, faculty, and managers across multiple departments for assigned campus/online location to support a seamless new student onboarding experience.
5. Delivers group and individual advising services to students. Interacts with students, faculty, staff and the public providing information, general assistance and problem resolution.
6. Develops and maintains relevant content/curriculum and service delivery methods/materials for required New Student Advising & Registration sessions; serves as lead advisor for sessions; assesses needs and works with partners to create and support academic onboarding sessions for specific student populations.
7. Facilitates small and large group advising sessions; provides individual academic advising services and support through in-person and virtual modalities; maintains strong knowledge of the multiple new student entry points and unique student retention and academic program opportunities and requirements; makes appropriate referrals and connections for student support.
8. Coordinates and uses advising and related systems technologies (e.g. Enrollment Rx, EAB Navigate, GradPlan, and Banner) to manage new student caseload related to academic onboarding/engagement; oversees automated new student college readiness intake survey and associated resource referral process; supports process for transitioning new students to assigned academic advisors in first term.
9. Collaborates with campus and district administrators, admissions/recruitment, academic advising, enrollment services, career services, testing centers, student resource centers, disability services, student learning centers, student leadership, retention programs for specific populations, academic programs, and other student resources to align efforts for seamless and integrated new student onboarding activities;
10. Coordinates peer advisor program  and leads and monitors the work of student (peer advisors) and casual staff involved in delivering new student academic onboarding services; includes recruiting, screening, designing and delivering training, and overseeing work; performs coaching, participates in performance evaluations; works with managers to process personnel paperwork, monitor time, and acknowledge timesheets for student and casual employees.
11. Collects data and generates reports related to usage, student satisfaction, and impact of new student advising services for assigned campus/location; evaluates data and works with administrators to support continual process improvement.
12. Represents new student academic advising on a variety of campus and college leadership teams, committees, work groups, and initiatives related to multiple measures placement, guided pathways, student success and retention.
13. Resolves problems and handles difficult student situations and provides appropriate referrals to other service areas.
14. Works with management to develop, monitor, and reconcile budget related to academic onboarding services.
15. May oversee the work of student and casual staff.
16. Performs other duties as assigned.

Work Environment and Physical Requirements

Work is performed in an office environment. Work also involves sitting at a computer and being on the phone for extended period of time. Tight grant timelines require the incumbent in this classification to work flexible hours. Some travel throughout the district is required. Occasional lifting of equipment used in training workshops that may weigh up to 30 pounds required.

Minimum Qualifications

Bachelor’s degree from an accredited institution in Education, Psychology, Social Sciences, Counseling, Student Affairs/Development, or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis.

Two years of professional experience in a post-secondary educational setting providing academic advising, career counseling, student retention/coaching, or related student support services.

Knowledge, Skills, and Abilities

Knowledge of:

• Academic programs and requirements, related policies and procedures, and campus resources.
• Multiple forms of assessment, testing, and how to interpret results for course placement.
• Advising and orientation needs for students new to college.
• Student retention strategies.
• Effective academic advising and holistic student support techniques.

Skills in:

• Designing training sessions and delivering public presentations.
• Evaluating transcripts and educational experience.
• Operating a computer and various supporting software packages.

Ability to:

• Collaborate with colleagues across multiple departments.
• Prioritize and manage multiple tasks.
• Work affirmatively with students of various social identities and cultural backgrounds.
• Diffuse emotional or tense situations and offer viable solutions.
• Effectively communicate in oral and written form.

New: 9/2019