Lead Library Technician
Title: Lead Library Technician
Under the general direction of a Library Supervisor, the incumbent serves as a lead in Access Services with responsibilities for scheduling casual staff, calling casual staff to fill in for absences, acting as point person for facility related issues in the absence of a Library Supervisor. Interviews, processes hiring paperwork, trains and provides direction to casual staff. This position collaborates with other library departments, students, faculty, staff, outside agencies, vendors, and the general public. This position works under minimal supervision and acts as point person representing Access Services in the evening and on weekends.
Typical Duties and Responsibilities
- Performs any of the duties of a Library Technician.
- Assists in difficult service interactions when needed. Resolves material or service problems, clarifies and addresses user complaints, determines the cause of the problem, selects and explains the appropriate solution, expedites corrections or adjustments, and follows up to ensure resolution.
- Provides information to library users and assists with gathering information in order to ensure the successful delivery of materials.
- Coordinates, schedules, and prioritizes the daily workflow of casual staff.
- Interviews, processes hiring paperwork, trains, schedules, and helps manage payroll for casual staff.
- Develops training materials and conducts ongoing training for campus staff, student workers and casual staff on general practices and procedures in Access Services.
- Provides leadership in planning, prioritizing, and organizing in response to established library goals and priorities.
- Prepares statistical reports and/or narrative summaries for library management.
- Responsible for assessing fines, fees, invoices, including but not limited to: billing PCC library patrons and applying charges and / or credits as well as coordinating with the Library’s Senior Office Assistant or a Library Supervisor as needed.
- Assists library users at the check out desk by providing exceptional customer service, facilitating access to library materials, and providing directional information.
- Ensures, in coordination with a Library Supervisor, the proper maintenance of facility, collection, and equipment; arranges and coordinates maintenance activities and monitors timely repair; and identifies and resolves potential safety issues.
- Acts as point person representing Access Services in the evening and on weekends in the absence of a Library Supervisor.
- May act as back up to the Library Resource Sharing Specialists, or facilitate tasks related to digitally delivering library resources.
- Performs other related duties as assigned.
Work Environment and Physical Requirements
Work is primarily performed in a library and is fast-paced with constant interruptions. Duties of this position are usually performed in an indoor environment, involving heavy public contact with a usually moderate noise level. Some assignments may involve transporting materials from the loading dock, between classrooms, within libraries and across campuses. This position may require travel to the various PCC campuses. Evening or weekend work may be required. Frequent reaching, walking, standing lifting, stooping, or carrying of equipment or library materials may be required. Incumbents may be required to lift and carry up to 50 pounds.
Associate’s degree and two (2) years of library experience. Relevant library experience may substitute for the degree requirement on a year-for-year basis.
Knowledge, Skills, and Abilities
- Unified resource management or integrated library systems;
- Database applications;
- Institutional repositories;
- Resource sharing technologies.
- Critical thinking;
- Good time management;
- Customer service skills working with a diverse population.
- Interact positively with staff and the public in order to enhance effectiveness and to promote quality service;
- Maintain effective working relationships with coworkers;
- Organize and maintain records;
- Analyze and resolve problems with minimal supervision;
- Prepare reports and perform data analysis;
- Effectively communicate orally and in writing;
- Remain calm in high pressure situations;
- Follow protocols and escalation procedures;
- Work with multiple priorities in a fast-paced and changing environment.
- Implement and monitor policies, procedures, and workflows;
- Work with the diverse academic, cultural and ethnic backgrounds of community college students and staff.