Human Resources Training and Development Coordinator
- Title: Human Resources Training and Development Coordinator
- Category: Confidential
- FLSA: Exempt
- Grade: II
Under the direction of the Director of Organizational Development, designs, develops and delivers strategic employee learning and development programs including, but not limited to, management and leadership development, onboarding, and career development through various modalities including presentations to large or small groups, e-learning and interactive sessions, etc. Coordinates the Talent Management System (TMS) including serving as an expert to support users, maintenance, updates, and operations.
Typical Duties and Responsibilities
- Recommends, designs, develops and implements innovative learning and development programs that support the full employment lifecycle, including onboarding, career development, wellness, succession planning, and management and leadership development. Program development and delivery facilitated both on-line and in person.
- Assesses needs, analyzes gaps, researches best practices, and partners with Human Resources colleagues and College management to identify, develop and implement successful and innovative learning and development programs.
- Develops and implements program processes and procedures, maintains records and tracks outcomes.
- Utilizes adult learning theory to provide customized learning opportunities.
- Continually monitors and evaluates effectiveness of programs and makes needed adjustments.
- Coordinates learning and development program activities including forming committees, scheduling, event logistics and vendor relations.
- Coordinates operation and use of the TMS and provides systems support to all users and resolves systems issues and works with vendors as needed
- Develops integrated talent/performance/learning reports, dashboards and portals in support of the learning organization, and ensures TMS data is leveraged within the organization.
- Serves as the data custodian of the TMS, uses technical savvy to provide support to internal and external clients ensuring user experiences are positive and creates resources providing information and services.
- Identifies, develops and offers training in the use of online resources and technologies to support organizational development.
- Maintains technical expertise and knowledge of best practices in online educational trends, changes and developments, and service strategies. Recommends new approaches, modifications or changes that will improve efficiency and/or effectiveness.
- Ensures programs are accessible and coordinates with ADA Coordinator as needed.
- Performs other related duties as assigned to support overall organization and employee development initiatives.
Work Environment and Physical Requirements
Work is generally performed in an office environment, with frequent interruptions and irregularities in the work schedule. Frequent reaching, sitting, walking, and standing may be required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job. Frequent travel within the college district is required. Occasional early morning, evening and/or weekend work may be required.
Bachelor’s degree in Organizational Development, Human Resources, Education, Educational Leadership, Business or related field. At least four years of related experience required.
Knowledge, Skills, and Abilities
- Training and development principles, practices, methods, and procedures;
- Adult learning theory and its application;
- Needs assessment methods;
- Design principles and best practices for effective online learning media use and learner engagement;
- Talent Management System coordination including integration issues and vendor relationships, and various learning delivery modalities;
- Graphical interface design and usability standards for online learning products
- Sound instructional design principals and the proper utilization of technology to enhance training delivery;
- Effective practices around change management;
- Research and analysis;
- Program/project management principles and techniques;
- Current and emerging learning technology trends and tools;
- Automated human resource information systems;
- Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.
- Speaking in public and presenting information to large and small groups;
- Organization, synthesis and analysis of varied and complex information and problems;
- Talent Management System coordination including troubleshooting and resolving issues;
- Web-based learning technology design and development including eLearning authoring tools and standards such as Adobe Suite (Captivate, Dreamweaver, Flash, Premier), Articulate Storyline/Studio; Proficient in authoring software: Adobe Suite, MS Excel, Camtasia, Captivate, and other emerging technology;
- Leveraging technology in support and delivery of learning content;
- Microsoft Office applications such as PowerPoint, Word, and Excel;
- Creating, running, synthesizing and distributing standard and sophisticated custom reports;
- Exercise of persuasion and influence in complex and sensitive situations within all levels of the organization to effect decisions and outcomes that align with best practices;
- Communicating technical concepts and ideas to non-technical individuals;
- Effective oral and written communication of policies, procedures, legal concepts, etc.;
- Exercise of good judgment in decision-making;
- Development of positive and collegial working relationships;
- Conducting business and operations needs assessments and developing recommendations to meet those needs;
- Planning and organizing work and managing projects;
- Utilizing computer technology used for communication, data gathering and reporting.
- Test technology platforms for functionality and technical compatibility with the TMS;
- Communicate to a variety of audiences;
- Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
- Work independently and as part of a team.
- New: 3/2018