Portland Community College | Portland, Oregon Portland Community College

HR Business Process Specialist

  • Title: HR Business Process Specialist
  • Category: Confidential
  • FLSA: Exempt
  • Grade: HH

Job Summary

Develops and coordinates human resources business process training, job aids and documentation for college staff.  Works with human resources subject matter experts to develop and deliver training for college faculty and staff district-wide.  Ensures training programs are equitable and inclusive.  Responds to work situations with minimum guidance or direction.

Typical Duties and Responsibilities

  1. Designs training programs including curriculum and delivery methods for college employees on various subjects including using college supported software and tools used to support human resources processes.
  2. Delivers in-person and online training.
  3. Designs, develops, indexes, and maintains process and technical documentation.
  4. Develops and monitors training evaluation effectiveness.
  5. Monitors end-user feedback, process changes and systems development efforts to facilitate continuing improvement of training and documentation.
  6. Develops online training. Manages projects including timelines, development of costs, development of content, audio and video recording, digitizing media, writing user interface, developing assessments and creating web animation.
  7. Analyzes business processes with subject matter experts.  Identifies supporting technology needs, and documents new processes.  Promotes the use of technology and technology tools to support continued efficiency and improvement in departmental processes.
  8. Maintains online content, including coordinating, updating and maintaining user interfaces, documenting processes and policies.
  9. Promotes training opportunities and resources to college employees.
  10. Coordinates training, documentation and talent management system efforts with other district training resources.
  11. Collaborates with peer trainers and systems managers to ensure business process training needs are met across the organization in a consistent manner.
  12. Evaluates emerging training technology and tools.
  13. Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Minimum Qualifications

Associate’s degree in a computer-related discipline, education, human resources or related field. Relevant experience may substitute for the degree requirement on a year-for-year basis. Two years of experience documenting, training, and supporting end users on systems software or business processes.

Work Environment and Physical Characteristics

Work environment is in an office and includes typical computer-related noise levels and paper or equipment generated dust. Occasional travel between campuses and off-site locations. Must constantly keep up with software and system upgrades in order to support end-users. Learned physical skill is required to perform keyboarding and use peripheral equipment. Occasional lifting of equipment or materials. Extended periods of sitting or standing to perform computer applications or conduct training.

Knowledge, Skills, and Abilities

Knowledge of:
  • Adult learning techniques;
  • Human Resources best practices;
  • Data management tools;
  • Web development tools and languages such as such as HTML, JAVA or Perl;
  • Instructional design concepts for business process-based training.
Skills in:
  • Working with diverse academic, cultural and ethnic backgrounds of community college students and staff;
  • Project coordination;
  • Explaining complex technical concepts in plain language;
  • Collaborating with peers to create
  • Maintaining positive relationships;
  • Coordinating multiple projects concurrently;
  • Documenting technical processes.
Ability to:
  • Develop and present business process-based training to a diverse audience;
  • Effectively communicate both in writing and verbally;
  • Consult with departments to analyze business processes and support technology needs;
  • Respond to work situations with minimum guidance or direction;
  • Meet deadlines;
  • Maintain confidentiality and work with sensitive information;
  • Work with a minimum of supervision.

New: 2/2019