Title: Cashier/Business Office
Exempt Status: Non-exempt
Nature and Scope of Work
Under the direction of Cashiering Services management responsibilities include: processing and balancing of student, staff and merchant cashiering transactions.. Accuracy must be maintained in a sometimes noisy, high pressure environment. Interacts with a diverse volume of students, staff, vendors and the public. Work results impact the accuracy, reliability and acceptability of further results beyond the work section including: students, staff, college-wide departments, and vendors. Job requires strong customer service skills and well-developed verbal skills, including the ability to handle difficult customer service situations with tact and diplomacy. Responsible for producing journey-level work output on an independent basis subject to supervisory direction and review.
Principal Accountabilities (includes some or all of the following)
- Performs complex cashiering functions for student accounts following specific college procedures and policies. Accepts payments, posts charges, cashes checks and issues refunds. Must be familiar with college billing and refund policies, institutional and FERPA confidentiality regulations, and Federal Title IV cash management regulations.
- Processes staff imprest cash transactions. Disburses money; verifies accounting distribution, supporting receipts and authorizing signatures. Assists in maintenance of campus records of imprest cash transactions for audit purposes.
- Posts miscellaneous department revenue to finance system.
- Processes a variety of employee transactions including: check cashing, issuing parking permits and provides a variety of forms.
- Reconciles complex cash receipts accounting report of all student, staff and merchant transactions on a daily basis. Prepares daily bank deposit.
- Handles a variety of difficult customer situations using tact, diplomacy and patience to defuse irate/angry customers, both in person and over the phone. Common situations include: students/staff unable to register, obtain transcripts or cash checks due to holds; enforcement of accounts receivable procedures; and inability to process non-related activity when other offices are closed.
- Provides technical assistance to customers, over the phone and in person, regarding business office, registration, financial aid and accounts receivable policies and procedures; operational hours; general college policies.
- Prepares deposits and assists with transfers of large sums of currency and checks via armored transport to bank and central cash vault, maintaining a high level of security.
- Prepares money bags from departments (Libraries, Parking/Transportation Services, Community Education, Food Services and Food Services Vending) for armored car transport to the Sylvania cash vault, maintaining a high level of security.
- Produces materials utilizing a microcomputer, including student invoices, schedules, reports, logs, student correspondence and spreadsheets.
- Troubleshoots equipment problems. Reports unsolved problems to management and/or ITS help desk.
- Performs other related duties as assigned.
Work is performed under noisy and intense conditions with multiple interruptions. Subjected to seasonal heat/cold fluctuations. Required to stand or sit for long periods of time. Exposure to video display terminals on a regular basis.
Learned physical skill is required to perform keyboarding functions. Required to lift/carry heavy money bags to and from safe. Prolonged standing and sitting and use of computers.
High school diploma or equivalent. Six months high school or college coursework in bookkeeping or accounting. Experience performing the duties described above for one year may substitute for coursework. One year work experience in an office environment processing, recording or compiling accounting, bookkeeping or cashiering transactions.
Demonstrated ability to work effectively with internal and external customers, including ability to defuse anger and resolve complaints/issues. Organizational skills and ability to work independently. Able to consistently follow financial and administrative procedures and to explain these procedures to those unfamiliar with them.
Strong business mathematics skills. Proficient in the use of computer and variety of related software.