People Strategy, Equity, and Culture

AHA Training Center Coordinator

  • Title: AHA Training Center Coordinator
  • Class: Classified
  • Exempt Status: Non-Exempt
  • Grade: 18

Nature and Scope of Work

Under the direction of a Program Dean or Director, coordinates the day-to-day operations of the American Heart Association (AHA) Community Training Center (CTC). Responsibilities include coordinating course schedules, instructor assignments, certification tracking, records management, reporting, and compliance activities. The position serves as a primary contact for instructors, students, affiliated training sites, healthcare organizations, and the AHA, and helps ensure that training center activities are conducted in accordance with established policies, procedures, and AHA requirements.

Principal Accountabilities

Course and Instructor Coordination

  • Coordinate healthcare training courses each term according to college scheduling timelines.
  • Assign instructors to courses and coordinate instructor coverage when schedule changes occur.
  • Monitor course enrollments and coordinate course cancellations when necessary.
  • Communicate scheduling and operational information to instructors and students.
  • Purchase and maintain equipment and supply inventories at multiple sites.

Instructor Administration

  • Serve as the primary operational contact for instructors affiliated with the CTC.
  • Monitor instructor certification status and required documentation to ensure compliance with AHA requirements.
  • Review course evaluations and documentation to ensure compliance.
  • Assist program dean or director and administrative assistants with instructor onboarding, documentation, and coordination activities.
  • Provide input to the program dean or director regarding instructor performance and operational needs.

American Heart Association Coordination

  • Serve as the operational liaison between the CTC and the AHA.
  • Coordinate AHA certification card requests and maintain related records.
  • Prepare required reports and documentation for AHA compliance and audit purposes.
  • Monitor compliance with AHA standards and training center requirements to maintain authorized training center status.
  • Monitor the budget to ensure AHA training center sustainability and viability and work with the program dean or director to adjust courses and schedules accordingly.

Student and Customer Service Functions

  • Review student requests related to registration changes, transfers, and refunds and make recommendations based on established guidelines.
  • Coordinate communication with students regarding course changes and cancellations.
  • Coordinate communication and contracts with partners seeking contracted AHA trainings.

Work Environment

Work is performed in an office environment. Exposure to video and computer monitors occurs with high frequency. Prolonged sitting may be required. A learned physical skill to perform keyboarding and mouse function is required.

Minimum Qualifications

Associate’s degree or two years of college level course work in business, accounting, or related area. Experience performing the duties of the job may substitute for the education requirements on a year for year basis. Two years of experience in a business office environment including exposure to public relations.

Knowledge, Skills, and Abilities

Knowledge of:

Work is performed independently with incumbents responding to varied situations requiring the ability to make sound decisions based on knowledge and experience on issues which may not be clearly defined by policies and procedures. Must have the ability to quickly learn and apply knowledge of all pertinent AHA policies and procedures affecting the program and the training sites.

Skills in:

This position requires advanced computer skills including Microsoft Word, Excel and PowerPoint and excellent record keeping and organizational skills. Good analytical and problem-solving skills required.

Ability to:

The incumbent employs well-developed verbal communication skills to interact with faculty, students, health professionals, the AHA, hospitals/clinics, fire departments, community agencies, businesses, staff and the general public for information sharing, providing assistance, problem-solving/troubleshooting to ensure the customer is satisfied and to diffuse hostile situations. The incumbent must have the ability to develop and prepare complex documents.

Revised: 8/2026

  • Reviewed: 12/18/2025
  • Revised: 7/1/05
  • Replaces: 9/24/03