Active Transportation Specialist
Title: Active Transportation Specialist
Under direction of Management, this Campus-based position provides alternate transportation information to commuters. Directs students, staff, and visitors toward affordable, reliable, healthy, and sustainable transportation through transit, bicycling, and walking. Acts as primary bicycle transportation resource for assigned campuses. Maintains program files and records.
Typical Duties and Responsibilities
- Provides travel information to students, staff, and visitors on varieties of alternate transportation available; customizes routes for individuals.
- Directs students, staff, and visitors to resources related to alternative transportation.
- Provides information to PCC web team to ensure online shuttle and campus maps are current and accurate.
- Instructs students and staff regarding safe bicycling practices and completion of repairs.
- Monitors bicycle, pedestrian, and shuttle services and performs data entry on usage.
- Provides administrative support for the Active Transportation Advisory Committee.
- Participates in Active Transportation Advisory Committee meetings; relays information on campus issues.
- Participates in the development of marketing, educational, safety and promotional materials as well as maps indicating safe routes to and from transit stops.
- Researches, promotes, and participates in related community events as appropriate.
- Performs other related duties as assigned.
Work Environment and Physical Requirements
Work pressure, disturbances of work flow and/or irregularities in work schedule are expected and occur on an intermittent basis. Carrying and assembling displays (up to 50 lbs), tabling and interacting with the public for extended periods of time. Position involves frequent bending, standing, kneeling, climbing ladders, reaching below and above shoulders, and lifting objects weighing up to 50 lbs. while performing job duties. Wrist, hand and finger dexterity is required to operate various equipment and materials
High school diploma or equivalent. Three years of customer service experience or bicycle maintenance experience. College or business school training may be substituted for up to two years of the experience requirement.
Knowledge, Skills, and Abilities
- Alternative transportation best practices;
- Principles of customer service;
- Alternative transportation resources;
- Basic bicycle safety, maintenance, and repair.
- Utilizing computer technology used for communication, data gathering and reporting;
- Identifying customer needs and matching them with available resources;
- Locating information using electronic resources.
- Work effectively with an ethnically and culturally diverse population;
- Effectively communicate both in writing and verbally;
- Develop effective working relationships.