- Title: Testing Lead
- Class: Classified
- Exempt Status: Non-exempt
- Grade: 18
The Testing Lead trains, mentors, schedules and directs the work of other testing staff and oversees the day-to-day operations of the Testing Center. This includes working with supervisors to develop and update services, policies and procedures in response to changing demands; scheduling and publicizing services; communicating program policies and procedures to the campus and community and maintaining the integrity of the testing environment.
The Testing Lead differs from the Testing Assistant in that the Lead is responsible for ensuring critical and necessary services to students, staff and faculty at large are provided. Testing Leads provide solutions to situations that are escalated from Testing Assistants.
Typical Duties and Responsibilities
- Trains, mentors, schedules and directs the work of other Testing staff, including hiring and supervision of work study and casual employees.
- Provides information and guidance on matters involving testing to staff and the community.
- Creates staff schedules, testing schedules, and ensures college and federal standards are maintained in regard to testing.
- Reviews and revises testing processes and procedures as needed by working with peers, faculty and management.
- Maintains security of tests and materials; reviews procedures for security, ensures secure storage and returns all test booklets and related materials to appropriate testing companies.
- Maintains records and reports related to testing operations, prepares quarterly and annual reports to the Management.
- Resolves problems/issues referred by Testing Assistants; escalates to management when necessary.
- May be the point of contact for information in the absence of the Associate Dean of Students.
- May perform work of Testing Assistant as needed.
- Performs other related duties as assigned.
Work Environment and Physical Requirements
Work is performed in an office setting. Work pressure from deadlines and daily interruptions of workflow are expected and occur on a regular basis. Learned physical skill is required to perform keyboarding functions.
High school education or equivalent. Two years of post-secondary education in relevant coursework is required and two years of experience working in an administrative or other similar environment is required. Experience performing the duties of the job may substitute for the education requirement on a year-for-year basis.
Knowledge, Skills, and Abilities
- Policies and procedures related to admissions, registration, testing, and placement;
- Assessment and the interpretation and application of test results;
- Applicable local, state, and federal laws and regulations;
- Available college and community resources and/or programs;
- Databases such as Accessibility Information Management (AIM), Banner or similar.
- Project coordination and independent problem-solving;
- Interpreting and assessing data related to student progress persistence, retention, completion and transition;
- Good time management;
- Creating schedules for the work of others;
- Troubleshooting and recommending alternatives;
- Researching and locating information on college website or information at community-based organizations;
- Providing excellent customer service.
- Work independently and prioritize multiple tasks and adapt to needed changes;
- Interact effectively with students, the public and college staff members;
- Utilize computer technology and operate a variety of office equipment;
- Work with adult learners of various ethnic and cultural backgrounds;
- Remain calm in difficult situations and offer viable solutions;
- Effectively communicate in oral and written form;
- Manage and keep organized detailed information about the program and student progress;
- Evaluate and update and/or revise program materials;
- Resolve referred complaints/issues from Testing Assistants;
- Work collaboratively in a fast-changing environment.
- New: 06/2014