Portland Community College | Portland, Oregon Portland Community College

Testing Assistant

 

Title: Testing Assistant

Class: Classified

Exempt Status: Non-exempt

Grade: 15

Job Summary

The Testing Assistant provides front-line services to prospective and current students and assists them by providing the necessary materials and parameters in which to complete their test.  Incumbents proctor tests, oversee placement testing for new and returning students, enter scores, and refer students to appropriate departments after testing.

Typical Duties and Responsibilities

  1. Provides college placement testing to prospective students.
  2. Provides approved accommodations for students who need additional resources for testing in conjunction with Disability Services (DS).
  3. Proctors make-up testing for students who were unable to take the test at the original scheduled time.
  4. Provides testing for State of Oregon employees for job-related requirements as needed.
  5. Maintains records following established guidelines and procedures.
  6. Escalates issues to Testing Leads as appropriate.
  7. Performs other related duties as assigned.

Work Environment and Physical Requirements

Work is performed in an office setting. Work pressure from deadlines and daily interruptions of workflow are expected and occur on a regular basis.  Learned physical skill is required to perform keyboarding functions.

Minimum Qualifications

High school education or equivalent.  One year of post-secondary coursework in a relevant field and one year of experience working in an administrative or other similar environment is required. Experience performing the duties of the job may substitute for the post-secondary education requirement on a year-for-year basis.

Knowledge, Skills, and Abilities

Knowledge of:

  • Policies and procedures related to admissions, registration, testing, and placement;
  • Assessment and the interpretation and application of test results;
  • Applicable local, state, and federal laws and regulations;
  • Available college and community resources and/or programs.

Skills in:

  • Researching and locating information on college website or information at community-based organizations;
  • Good time management;
  • Providing excellent customer service.

Ability to:

  • Utilize computer technology and operate a variety of office equipment;
  • Work with adult learners of various ethnic and cultural backgrounds;
  • Remain calm in difficult situations and offer viable solutions;
  • Effectively communicate in oral and written form;
  • Work collaboratively in a fast-changing environment;
  • Follow protocols and escalation procedures.

Reviewed: 12/18

New: 06/2014