Media Services Technician II
Title: Media Services Technician II
Exempt Status: Non-Exempt
The Media Services Technician II is responsible for providing a wide range of hands-on technical assistance in the operation of multimedia and distance education equipment, including resolving connectivity issues, troubleshooting audio visual equipment, and working with large group events. The incumbent provides customer service to diverse groups including students, faculty, vendors and the general public with different levels of technology skills. This position performs project planning including defining functional objectives and developing procedures.
The Media Services Technician II is distinguished from the Media Services Technician I in the ability to respond to escalated problems/issues; participate on project teams; train technicians and student help regarding the equipment inventory process and train college faculty in the operation and implementation of media presentation tools. This position operates at the journey level.
Typical Duties and Responsibilities
- Coordinates district-wide media service function(s) in collaboration with peers, as assigned. Performs project planning and organizing including defining functional objectives and developing procedures for implementation.
- Participates in and/or oversees the work of media services functional projects; identifies and resolves problems; monitors work flow; reviews and evaluates work products, methods and procedures.
- Maintains audio visual, assistive technology and distance education equipment and software inventory control.
- Trains Media Service Technicians and student help regarding the equipment inventory process.
- Schedules, delivers and tracks media services equipment as necessary.
- Trains college faculty in the operation and implementation of media presentation tools as well as suggesting other technology tools that are available for use at the college.
- Recommends new tools to faculty after they have been tested and approved for use by the department.
- Resolves most problems/issues referred by Media Services Technician I; escalates when necessary.
- Serves as a resource to Media Services Technician I.
- Performs duties of Media Services Technician I as needed.
- Remains current on new technology, methodology and equipment.
- Assists in training the Media Services Tech I positions.
- Performs additional duties as assigned.
Work Environment and Physical Requirements
Work is performed both in office and classroom settings. Load, unload and move equipment using carts and hand trucks. Regular transporting of audio visual equipment/materials weighing 25 to 50 pounds for troubleshooting, repairs, etc. Prolonged standing may be required. Occasional non-standard working hours are needed to cover special group events. Incumbents respond to situations at any location in the district requiring the ability to drive and use of a personal vehicle.
Associate’s degree or two years of college level coursework in computer science discipline, media services or related area. Relevant experience may substitute for the educational requirement on a year-for-year basis. Three years’ experience working with various types of computer software and hardware, operating audio visual equipment and using automated recording systems.
Must possess knowledge of current computer hardware, operating systems, client/server and network technologies. The above-mentioned qualifications could be demonstrated by possessing one or more of the following certifications:
- Microsoft related
- Extron, Crestron, AMX related certifications
- Polycom or Cisco certifications for videoconferencing
- Completion of PCC multimedia program
KNOWLEDGE, SKILLS AND ABILITIES
- Digital media, such as EDID-HDCP;
- Technology used in system integration;
- Visual communication and its use in education and understanding of classroom; technology and troubleshooting problems in the classroom;
- Servers and web based software applications;
- Equipment used in video technology and audio as it relates to video (HD);
- Basic networking understanding of IP routing and function;
- Strong familiarity with audio equipment used for live events;
- Adobe Creative Cloud, Final Cut Pro, Adobe Premiere for editing are used for some areas;
- Basic project management best practices;
- Basic project management software.
- Critical thinking;
- Good time management;
- Customer service skills working with a diverse population. This includes the various levels of understanding technology and communicating with different groups receiving assistance (students, faculty, public, etc.);
- Explaining terms, concepts and technology in plain language.
- Effectively communicate, both in writing and verbally;
- Be collaborative and an active listener;
- Remain calm under high pressure/difficult situations;
- Resolve complaints/issues referred by Media Services Technician I;
- Analyze and resolve problems with minimal supervision;
- Build relationships on campuses and district-wide;
- Follow protocols and escalation procedures;
- Work with multiple priorities in a fast-paced and changing environment;
- Install and configure a wide variety of software applications;
- Troubleshoot complex systems.