Portland Community College | Portland, Oregon

Resource Center Coordinator

• Title: Resource Center Coordinator
• Class: Academic Professional
• Exempt Status: Exempt
• Level: 4

Nature and Scope of Work

The Resource Center Coordinator is responsible for providing coordination and oversight of activities associated with a general or special services Resource Center. Incumbents in this classification work independently in developing and implementing programs or activities for students using the Resource Center. The Coordinator directs assigned staff of peer advisors and/or student coordinators, identifies appropriate tools and resources for the Resource Center, plans and facilitates workshops, and provides general student support as needed.

Distinguishing Characteristics

The Resource Center Coordinator is distinguished from the Resource Center Specialist in that the Coordinator is responsible for a Resource Center at an assigned campus that provides services to the general student population. Incumbents have some supervisory responsibility over assigned staff. The Resource Center Specialist coordinates the activities of a small Resource Center for an assigned program.

Principal Accountabilities (includes some or all of the following)

1. Coordinates and facilitates activities for the Resource Center on an assigned campus. Develops and implements marketing strategies for services provided by the Center. Collects and evaluates data on Resource Center usage. Develops and implements changes based on changing student needs.
2. Identifies current resource materials, both written and computerized materials, for inclusion in the center. Purchases materials as needed and ensures materials are current. Ensures computer hardware and software are operable.
3. Designs and facilitates workshops focused on such areas as interviewing techniques, resume writing, scholarship search, the college transfer process, student success, etc. Delivers presentations to classes and businesses as requested. May teach class(es) as assigned. May provide small group or one-on-one tutoring. Develops educational materials that correlate with classroom curriculum.
4. Assists students in removing barriers to their education. Fosters relationships with community and state agencies as well as other college resources. Refers students to available services for further assistance.
5. Directs volunteers, peer advisors, and/or peer tutors. Processes appropriate paperwork. Reviews and processes time cards. May hire, train, evaluate and discharge student workers.
6. May provide case management and academic advising.
7. Participates in problem solving issues between students, instructors, and/or counselors/advisors. Facilitates student transition into the college environment.
8. Monitors assigned budget. Plans and reconciles college expenditures. Allocates and disburses funds. Justifies expenditures.
9. Initiates and coordinates the development of grant proposals and solicits donations that support the goals of the resource center; oversees implementation of grants awarded.
10. Serves as liaison to community and regional organizations that can contribute to the goals of the resource center.
11. Performs other related duties as assigned

Work Environment

Work is performed in an office environment.

Physical Requirements

Occasional lifting of catalogs or marketing materials that may weigh up to 50 pounds. Some extended periods of sitting at a computer required.

Minimum Qualifications

Bachelor’s degree in Education, Career Development, Communications, Social Sciences or related field. Coursework in psychology, human services or related area required. Experience performing the duties of this job may substitute for the degree requirement on a year-for-year basis.

Demonstrated experience working in a student support environment. Experience designing and facilitating training for a diverse audience. Experience coordinating and overseeing an office environment. Experience working with non-English speaking students and/or working with multi-cultural populations may be required dependent on position.

Knowledge, Skills, and Abilities

Knowledge of:

• Considerable knowledge of effective office management and supervisory techniques.
• Considerable knowledge of effective marketing techniques.
• Knowledge of Portland Community College programs.
• Knowledge of transfer requirements to four year institutions and articulation agreement may be required in some positions.
• Knowledge of student assessment processes.
• Knowledge of the impact ethnicity, race, national origin, and gender have on communication and interaction.
• Knowledge of general college policies and procedures.

Skills in:

• Skill in evaluating transcripts and graduation petitions may be required in some positions.
• Skill in operating a computer and various supporting software packages.
• Skill in designing, writing, and editing promotional materials.
• Skill in developing and facilitating effective training workshops.

Ability to:

• Ability to operate a variety of office equipment.
• Ability to work with an ethnically and culturally diverse student population.
• Ability to effectively communicate in oral and written form.

Reviewed: 12/2018

• Established: 9/1997
• Revised: 11/2001